Your Responsibilities Provide advanced technical support and serve as an escalation point for IT incidents and service requests, including with third parties (e.g.
manufacturer or vendor) as necessary. Participate in the development of systems standards, policies and procedures. Design, program and modify scripts (in various scripting languages) as necessary.
Document engineering work, incident resolution and recurring incidents; creating technical analysis, performance, and enhancement reports.
Lead project teams and acting as a resource for other team members. Plan, implement and carry out maintenance consisting of upgrades / updates / fixes for core operating systems and their related components, following industry good practices.
Ensure performance and reliability by monitoring systems for high availability, load balancing, and satisfactory response times.
Work with other information technology professionals to resolve performance issues and optimise performance. Respect the ITIL standards & processes for Production, Dev, UAT environments.
Open mind, Think out of the box and look to resolve not Incidents but actual problems.
Eagerness to resolve Root cause issues and ability to implement workarounds as and when needed. Your Qualifications Experience as engineering support for enterprise-level configuration management.
Experience in provisioning and decommission of VM running RedHat OS. Knowledge of LDAP protocol and systems. Experience in setup of Application specific servers to correspond to application requirements.
Experience in management of DNS and DHCP. Experience in RedHat OS versions 5,6,7 and 8. Experience managing NFS / CIFS or SMB.
Experience with automation and scripting using PowerShell, Ansible, Python, Bash etc.; Experience with DevOps tools such as Puppet, Satellite, Ansible, Jenkins for automated deployment.
At least one of the following vendor domain certifications : Red Hat Certified Engineer (RHCE).