Benefits Support Specialist
Luxembourg , LU
il y a 7h

Job Description

Amazon is seeking an experienced Benefits and Pension Support Specialist to lead the Benefits Administration in Europe. This role will collaborate extensively with internal stakeholders / external partners and lead the team to develop and execute against a multi-year road-map for benefit administration support in Europe.

Strong project management skills as well as proven abilities to help design and implement tools / processes are critical to this role.

The ideal candidate should be able to work independently, be innovative, and have a desire to participate in change, and appreciate a dynamic environment.

We are seeking someone with a demonstrated history of successfully owning and managing large, complex problems and engaging with cross-functional teams, and numerous stakeholders, directly and through influence.

Core Responsibilities

Project Management : Responsible for transition of existing and launch of new benefits and pension administration processes / programs.

  • Standardizing processes across based on local plans, regulations and requirements; aligning recommended processes with IT solutions (for example, Benefits tool);
  • and facilitating approval from stakeholders. Responsible for supporting cyclical benefits and pension events and activities, such as enrolments, renewals, reporting and reconciliation.

  • Continuous Improvement : Own overall service quality at process level. Define and monitor benefit and pension administration critical to quality (CTQs) metrics, perform root cause analysis on defects and implement remediation;
  • own continuous improvement strategy.

    Customer Service : Manage employee escalations, exceptions and appeals and provide advice and monitor resolution on full range of benefit and pension related topics.

    Vendor and Audit Management : Manage outside vendors performing benefit administration services for Amazon. Certify periodic audits.

    Work closely with a local HR team, payroll, HR Shared Services, providers and vendors ensuring that the benefits administration is delivered consistently, and in line with contract / legal requirements.

    People Management : Lead a team of benefits support specialist dedicated to specific programs / countries.

    Multiple EU locations available.


  • Bachelor’s degree in business, finance, HR or related field
  • 8+ years of relevant program management experience, working experience on benefits
  • Fluent in English
  • Demonstrated ability to achieve program success through influence and partnership from design to delivering of initiatives
  • Excellent written and verbal communications skills with ability to interface with all levels of the organization and demonstrated ability to influence decision makers
  • Deep understanding and experience in delivering high levels of customer service
  • Highly organized, able to prioritize and work under pressure on a number of projects / initiatives at the same time in a rapidly growing environment
  • Strong data analysis skills; the ability to extract and synthesize data in order to make data-backed business decisions
  • Ability to develop ad-hoc reporting to meet specific business needs and inquiries
  • Successful record of building operational processes and procedures, continuously improving programs and efficiencies
  • Periodic Global business travel may be required.

  • Experience managing large-scale employee benefit or pension administration programs, associated vendor management, and program development and delivery
  • Exceptional analytical skills, including proven abilities in process development and data management, financial accounting, reporting, auditing and reconciliations, and strengths in reporting and communicating data and trends to business leaders
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