Amazon is seeking an experienced Benefits and Pension Support Specialist to lead the Benefits Administration in Europe. This role will collaborate extensively with internal stakeholders / external partners and lead the team to develop and execute against a multi-year road-map for benefit administration support in Europe.
Strong project management skills as well as proven abilities to help design and implement tools / processes are critical to this role.
The ideal candidate should be able to work independently, be innovative, and have a desire to participate in change, and appreciate a dynamic environment.
We are seeking someone with a demonstrated history of successfully owning and managing large, complex problems and engaging with cross-functional teams, and numerous stakeholders, directly and through influence.
Project Management : Responsible for transition of existing and launch of new benefits and pension administration processes / programs.
and facilitating approval from stakeholders. Responsible for supporting cyclical benefits and pension events and activities, such as enrolments, renewals, reporting and reconciliation.
own continuous improvement strategy.
Customer Service : Manage employee escalations, exceptions and appeals and provide advice and monitor resolution on full range of benefit and pension related topics.
Vendor and Audit Management : Manage outside vendors performing benefit administration services for Amazon. Certify periodic audits.
Work closely with a local HR team, payroll, HR Shared Services, providers and vendors ensuring that the benefits administration is delivered consistently, and in line with contract / legal requirements.
People Management : Lead a team of benefits support specialist dedicated to specific programs / countries.
Multiple EU locations available.