ACES Business Analyst
Luxembourg, Luxembourg, LUX
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Please note that this job can be based in Lux, UK, France, Spain, Italy , Germany

Are you interested in defining the future operating model for Amazon’s European operations and setting the data foundation?

Operations is at the heart of Amazon’s customer experience and differentiation. Our ambition is to be the earth’s most customer-centric business and set the industry standard for customer innovation and experience.

The EU Amazon Customer Excellence System (ACES) Team is responsible for driving step-change improvements in the performance of Amazon’s European Operations from vendor through to customer.

We work backwards from the customer and define new innovative solutions that raise the bar on customer experience and speed whilst constantly lower our cost of fulfillment and supporting our continued high growth.

The team will work on the top strategic projects and opportunities across the European operations influencing business-critical decisions and taking the performance of the operations to the next level.

We are looking for exceptionally talented Business Analysts to be part of the core team within ACES. The roles will report into one of our ACES Managers.

The Analysts will independently work on data requests, but sync up as a team to improve speed and quality of data deliverables.

As a key team member you are executing the requests for data and think ahead which additional datapoints / metrics could help to understand and improve operational performance.

As an ACES Business Analyst, your key responsibilities will include :

  • Generating / extracting data from our BI databases to support dive deep activities of the project groups
  • Checking and analyzing customer experience driven data
  • Prioritizing, optimizing and delivering timely updates for metrics
  • Automating reports and tools
  • Graphically expressing data to allow easy access and understanding for a broad range of people
  • Working closely with all Amazon departments (e.g. SC, VO, Operations, ICQA, Transportation,..) to identify waste and process deviation and align those issues to data
  • You are an integral part of the Amazon project teams to deliver measurable impact
  • Improving data sharing between Operations, Retail, CS und Transport
  • Knowledge of Lean / Six Sigma tool set
  • Project work experience
  • Advanced Excel and SQL skills
  • Beginner to intermediate scripting skills or willingness to learn (eg Python)
  • Minitab / Jump / Tableau / SQL Workbench
  • Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.

    We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

    Amazon takes your personal data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal data in the electronic database maintained by Amazon Corporate LLC.

    in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process.

    If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company. Amazon will not share your personal data with any third party without your prior consent.

    As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider.

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