Customer Service Front End Representative
Randstad Interim S.A.
Wandhaff, Luxembourg
il y a 2j
source : Moovijob

For one of our client located in Windhof , we are currently looking for a :

Customer Relationship Manager (m / f)

Your mission :

As a CRM, you are responsible for the order fulfillment activities of customer orders into SAP R / 3, ECC6, systems.

Your tasks :

  • Receive change- requests and initiate required action for response to the customer, including
  • the order maintenance / customer master files and communicates changes to the appropriate

    personnel / departments and customer.

  • Receive and timely respond to customer inquiries on order status, changes and follow up.
  • Provide customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner.
  • Process Daily Control reports.
  • Prepare Pro forma- Invoice and follow up on payment (L / C, Draft / Cash before shipment).
  • Ensure and provide quality service to both internal and external customers.
  • Conduct follow up phone call to survey respondent who have concerns or questions.
  • Provide back-up support to other group members in the performance of job duties as required.
  • Coordinate and follow up of all requests for documentation / certificates.
  • Support to sales force (meeting / customer .visit preparation - critical items ).
  • Your profile :

  • Relevant experience in the CRM field
  • Familiar with SAP software
  • Fluency in english is mandatory, any othe language is an asset
  • You are available right now
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