The role sits within IT GCTO End User Services in the End User Support Services’ department. The EUSS Branch Support Luxembourg team provides L2 desktop support to 1100+ private banking users in Luxembourg, France, Austria, Portugal and the Netherlands.
Additionally the team perform IT infrastructure support for local applications / services (Unix, Windows, Database and Network).
The primary function of the role is to provide local support for Firewall (Palo Alto), Router / Switch (CISCO), voice and voice recording infrastructure.
Due to the small size of the team we would like skills in one or more of Unix, Windows, Database, Storage administration.
Success in Luxembourg Branch Support entails
Meeting demanding project schedules on time
Collaborating with and supporting your colleagues in IT Infrastructure and the broader IT team
Showing client empathy in every aspect of your work, whether handling a ticket or building a new system
Enjoying your work and developing your career
We offer :
Exposure to new technologies, both on the desktop and Unix, Windows, Database, Network or Voice
Exciting / challenging work
A great team spirit
A sense of achievement when you go home every day
Astuteness Ability to understandcomplex aspects of a particular challenge and rapidly formulate a solution thataddresses these.
Ownership and Accountability Areadiness to pick up and own tasks and be responsible for the future outcome,whether good or bad.
Ideas Bursting with innovative,creative ambitious ideas.
Enthusiasm A love of and pride in yourwork.
Clean Room An endemic attitude of zerodefects’. Cleans up errors / misconfigurations left and right.
Networks WAN / MAN, Palo AltoFirewall, CISCO Router / Switch, TCP / IP, Voice and voice recording (Nice, Verba).
Infrastructure One or more of Oracle,SQL / Server, Linux Server, Windows Server, Netapps Storage.
Hours Flexibility to cover a 07 : 00 to18 : 00 working day, stay late if required with some availability to workweekends and be on-call.