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Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operational system
Track and Trace Shipment Files and reporting
Meet compliance at all times to regulations internal and external in accordance with government regulations
Understand department process flow, and looking for best practices to improve operational efficiency and productivity
Interact with customs authorities to address any issues / questions that may arise during the clearing process and act as a liaison between customs authorities (or other government agencies) and customers
Key all air, ocean according to KPI and customer requirements in compliance with all rules and regulatons
Release (Licensed Broker Only) all air and ocean files according to KPI and customer requirements in compliance with all rules and regulations
Serve as a point of contact for the customer and ensure cohesion with all Expeditors services
Understand department process flow, constantly looking for areas of improved efficiency
Ensure all customers standard operating procedures in place and updated in the Customer SOPs
Overseas communications, timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary
Handle shipments from A Z
Meet 98% on declaration accuracy based on internal and external policies and procedures on all customs declarations filings
Minimum 1 year related experience and / or training; or equivalent combination of education and experience
Understanding of ocean documentation process a plus
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Good computer skills (Excel, Word)
Fluent in English & French (Luxembourgish, German and other languages a plus)
Full-time job
Being part of a professional, enthusiastic team in an open and international environment
Personalized development plan with a range of training possibilities
Growth possibilities (national, regional and / or global)
Extra benefits
Employee Stock Purchase Plan
Training and Personnel Development Program
Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Operations Department.
Major Duties and Responsibilities
Qualifications
Additional Information
Expeditors offers excellent benefits
This position will require the individual to work Monday - Friday
All your information will be kept confidential according to EEO guidelines.
