Operations Officer – German speaker (m/f)
Globality SA
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source : jobs.lu

Globality S.A.

is an international health insurer and the center of competence for the expatriate healthcare business of the Munich Re Group.

With more than 65 million expatriates living and working world-wide Globality operates in a rapidly growing, highly dynamic market.

Internationally operating companies and their expatriate staff as well as individuals and their families place their trust in Globality’s expertise.

The company launched its operations in April 2008.

With headquarters based in Luxembourg and its world spanning network of assistance and service partners, Globality’s reach is truly global.

Responsibilities In this position, you will directly report to a team leader within the Administration service department.

The overall goal of this role is to provide flawless support and accurate information to individual and corporate clients.

  • Answer incoming telephone calls from clients, brokers, partners or providers accurately and professionally to facilitate the achievement of a high level of client satisfaction Administer the policies of the corporate and individual clients with main focus on the German portfolio Support the Claims handling activities within the Globality Health Operations Respond to client and broker enquiries accurately and professionally and if necessary, liaise with other departments in the company or our offices worldwide for support to ensure an efficient and professional response is given to achieve client satisfaction and retention;
  • Commit to the department s service standards affecting turnaround times; Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients;
  • Participate in departmental medical training to expand knowledge of medical terminology and procedures; Other Ad hoc duties As we are providing our services in English, German, Spanish, French and Dutch, you will be part of an international and multilingual team.

    Profile First proven experience in policy and / or claims administration in the medical or insurance area. Interest in health and medical matters Outstanding communication skills, both verbally and in writing.

    Ability to clearly and comprehensibly outline complex issues Positive attitude and strong desire to meet client demands.

    Ability to work efficiently within an international team environment as well as to work under pressure while still submitting high quality results Honesty and integrity are further behavioral competencies required Flawless English and German are required for this role.

    Fluent Spanish and / or French would be a distinctive advantage.

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