Junior Customer Relationship Manager
SELECTRA Management Company S.A
Luxembourg, Luxemburgo
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SELECTRA Management Company S.A., part of Farad Group , is an independent professional ManCo that offers the creation, management and distribution of alternative investment funds (AIFs) and UCITS.

With access to the entire range of Luxembourg funds, SELECTRA’s experts advise, support and take care of the establishment of dedicated AIFs and UCITS and / or the creation of new sub-

funds within our four existing white labelled platforms.SELECTRA is supervised by the Commission de Surveillance du Secteur Financier (CSSF) and holds a representative office in Milan.

We are looking to hire the following profile :

  • Ensure the functioning of the CRM strategies defined by the Company
  • Making sure the customer database is correctly segmented for target
  • Maintain the database updated
  • Collaborating and coordinating with other departments to address customers’ needs and meet agreed deadlines
  • Advise clients on creating revenues, enhancing processes, policies, and procedures as well as setting up Operating Memorandum with every new client
  • Lead regular meetings with customers to ensure they are satisfied and maintain the relationship
  • Act as point of contact for complaints and escalate issues as appropriate, solve customer Issues and support prospects activity
  • Help the business development team up-sell or cross-sell services and products
  • Invest time into understanding the latest trends and rules / regulations
  • Collaborate to ensure customer satisfaction establishing monthly and annual reports, both at client and at company-wide levels
  • Measure KPIs relating to the Operating Memorandum and the services provided to the clients
  • A University degree in Business Administration, Finance or Economics
  • 2-3 years’ experience as a Client Relationship Manager
  • Ability to deal with multiple tasks and meet deadlines
  • Ability to work with initiative and good organizational skills
  • Passion in Responsible & Sustainable Finance
  • Excellent communication and negotiation skills
  • Fluency in English, Italian would be considered as an asset
  • A challenging position in a dynamic environment
  • Employment in the heart of Luxembourg City
  • An attractive remuneration in line with your background and performance and with Luxembourg market standards
  • A wide range of benefits
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