Customer Quality Agent (12 month contract)
Avery Dennison
Rodange, Luxembourg
il y a 3j

Company Description

Avery Dennison Corporation (NYSE : AVY) is a global materials science and manufacturing company specializing in the design and manufacture of a wide variety of labeling and functional materials.

  • The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications;
  • tapes and other bonding solutions for industrial, medical and retail applications; tags, labels and embellishments for apparel;
  • and radio-frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs approximately 30,000 employees in more than 50 countries.

    Reported sales in 2018 were $7.2 billion. Learn more at .

    Job Description

    For our Customer Care Center team we are hiring a fresh, experienced mind for this supporting role in a very fast growing business and within a high performing team as Customer Quality Agent.

    It's 12 month contract

    Following the Avery Dennison standard customer complaint process together with your team you will handle our customer complaints in order to meet our customer response time as well as our cost / complaint target.

    In addition, you will aim to continuously improve the speed of the complaint handling to improve customer satisfaction, while reducing the cost per complaint.

    The position is based in Rodange, Luxembourg and might involve occasional travelling (10%) within Europe .

    Reporting to our Customer Care Team Leader

    Activities may include, but are not limited to :

  • Technically investigating complaints using customer feedback, samples provided by our customers, Quality Control data, test results requested to reproduce the defect, traceability data of the goods delivered and continuous communication with technical sales team
  • Approaching customer issues using Problem Solving Methodologies : Problem Description, Containment, Root Cause Analysis, Corrective Actions.
  • Developing and maintaining positive relationships with both internal and external customers.
  • Undertaking Customer complaints' handling and administration including appropriate complaint analysis.
  • Deciding on outcome of Complaints based on factual analysis.
  • Answering customer and internal calls promptly as well as communicating with customers in a timely manner.
  • Maintaining appropriate documentation and reporting to enable and monitor corrective actions and measure key performance metrics.
  • University degree with ideal focus to printing technologies or production processes is preferred
  • Previous work experience of 2+ years in a customer service, (technical) support, or (technical) sales position within an international organisation is important
  • Excellent communication and negotiation skills in English , German and French both spoken and written;
  • Experience in an industrial B2B environment with a sound customer focus / quality expertise
  • Knowledge of self-adhesive materials for label industry, printing technologies and / or labeling solutions is beneficial
  • Creativity and innovation, entrepreneurial spirit for growing the business
  • Perform well under pressure and be able to manage a number of key tasks at a time
  • High degree of accuracy, good time-management and priority setting skills are important
  • Energetic, dedicated and enthusiastic work approach combined with strong self management and analytical mindset to meet deadlines and to do what it takes to get the job done
  • Strong cultural empathy and team-player, relationship-building attitude to operate in complex multinational organization
  • Qualifications

  • University degree with ideal focus to printing technologies or production processes is preferred
  • Previous work experience of 2+ years in a customer service, (technical) support, or (technical) sales position within an international organisation is important
  • Excellent communication and negotiation skills in German and English both spoken and written are mandatory for the role;
  • additional European languages such as French are a plus

  • Experience in an industrial B2B environment with a sound customer focus / quality expertise
  • Knowledge of self-adhesive materials for label industry, printing technologies and / or labeling solutions is beneficial
  • Creativity and innovation, entrepreneurial spirit for growing the business
  • Perform well under pressure and be able to manage a number of key tasks at a time
  • High degree of accuracy, good time-management and priority setting skills are important
  • Energetic, dedicated and enthusiastic work approach combined with strong self management and analytical mindset to meet deadlines and to do what it takes to get the job done
  • Strong cultural empathy and team-player, relationship-building attitude to operate in complex multinational organization
  • Additional Information

    Who we are! - Our Story :

    AVERY DENNISON IS EVERYWHERE YOU LOOK :

  • We not only embrace change we drive it.
  • We work hard, push hard, and take brave risks.
  • Our culture is innovative and collaborative - where bold ideas turn into action.
  • We grow strong talent through stretch opportunities only restricted by your interests.
  • We are committed to workplace diversity, both for employees and for the business.
  • We are a force for good, imbedded in industries and communities worldwide.
  • We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life.
  • Avery Dennison is a great place to work for everyone.

    We offer :

  • Workplace Flexibility
  • Structured learning and development
  • Mentoring program
  • Competitive total rewards
  • At Avery Dennison we do what we love and we love what we do.

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