Overview of role
The key task is to handle the client daily orders within the Dealing department. He / She is the Operational Contact responsible for all markets.
In addition to his / her specific tasks, he / she has generally a global understanding of the business in order to answer operational client queries.
SPECIALIST TRANSFER AGENCY DEALING :
Dispatch of the daily incoming faxes among the Transfer Agency;
Processing of client faxed daily orders for all markets (subscription, redemption and switches) via dedicated application;
Monitoring and handling of the electronic dealing (Swift, STP, NSCC).
Answering client queries received by phone, fax, letter or e-mail (internal co-ordination with other departments when necessary);
Supporting sales offices and Client Support Manager Team for operational cases;
Handling internal queries from Schroders group / Schroders Luxembourg departments;
Maintaining dealing documentation and customer correspondence files up to date;
To work on early shift in order to assist Asian markets & start daily dealing tasks;
To work on late shift in order to assist in the end of day process and dispatch of daily prices by e-mail
Thinks, talks and acts with clients in mind;
High level of accuracy;
Attention to detail;
Ability to focus on routine processing work;
Ability to work under pressure and with deadlines (cut-offs);
Ability to work independently;
Good team player;
Computer literate is mandatory;
Knowledge of Transfer agency system functionality;
Microsoft Office (Outlook, Excel, Word);
SWIFT knowledge would be an advantage.
Any additional European language would be an advantage