Specialist Transfer Agency - Temporary
Schroders plc
Luxembourg, Europe & Middle East
il y a 2j

Overview of role

The key task is to handle the client daily orders within the Dealing department. He / She is the Operational Contact responsible for all markets.

In addition to his / her specific tasks, he / she has generally a global understanding of the business in order to answer operational client queries.


  • Dispatch of the daily incoming faxes among the Transfer Agency;
  • Processing of client faxed daily orders for all markets (subscription, redemption and switches) via dedicated application;
  • Monitoring and handling of the electronic dealing (Swift, STP, NSCC).
  • Answering client queries received by phone, fax, letter or e-mail (internal co-ordination with other departments when necessary);
  • Supporting sales offices and Client Support Manager Team for operational cases;
  • Handling internal queries from Schroders group / Schroders Luxembourg departments;
  • Maintaining dealing documentation and customer correspondence files up to date;
  • To work on early shift in order to assist Asian markets & start daily dealing tasks;
  • To work on late shift in order to assist in the end of day process and dispatch of daily prices by e-mail
  • Essential Skills

  • Thinks, talks and acts with clients in mind;
  • High level of accuracy;
  • Attention to detail;
  • Ability to focus on routine processing work;
  • Ability to work under pressure and with deadlines (cut-offs);
  • Ability to work independently;
  • Good team player;
  • Computer literate is mandatory;
  • Desirable Skills

  • Knowledge of Transfer agency system functionality;
  • Microsoft Office (Outlook, Excel, Word);
  • SWIFT knowledge would be an advantage.
  • Any additional European language would be an advantage
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