Client Support & Operations Officer – Information Services Business Unit
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source : Moovijob

As an established market infrastructure player, Fundsquare S.A. provides services to support and standardise cross-border distribution of investment funds.

Fundsquare’s main objective is to foster relationships between professional investors and funds. In that context, the Referential Data Business Unit is delivering and managing state-

of-the-art mutualised solutions. In order to strengthen our team we are looking to recruit an : Client Support & Operations Officer Information Services Business Unit (m / f)12 months FTC Profile : You have a minimum of 2 years of experience in the client 1st level of support focusing on client onboarding, client issue resolution and coordination with 2nd and 3rd level of support.

You are a data management officer with a minimum of 2 years of experience in the data management and client relationship field.

You have a basic knowledge concerning the functioning of the fund industry, financial instruments and the related underlying markets.

Key Tasks and Responsibilities : As a member of the Information Services Business Unit you will operate and further improve Fundsquare's Information Services and Solutions, which includes the following responsibilities : Run the data management processes in terms of data dissemination and client exception handlingFormulate, control and disseminate clients’ funds static data, encompassing Mifid II and PRIIPs regulatory reportingCoordinate with platforms in order to establish connectivity and perform dissemination controlsRectify errors and ensure remedial measures are put in place to avoid reoccurrenceContribute to the evolution of the Information Services solutions with the definition and validation of business requirements and business validation of new solution featuresParticipate in Business Acceptance Testing as and when requestedSupport ad-

  • hoc data requests Requested Skills and Competencies : University degree preferably in Finance or in a similar subject;Excellent communication and interpersonal skills are essential;
  • you will interact with clients and partners to support daily processes, potential issue solving and participate in the end-

    to-end tests prior to Go-Live;Desire to offer excellent customer service to clients and to operations colleagues;Knowledge and experience of investment fund data management and cross-

  • border fund distribution -(knowledge of major financial information systems such as Bloomberg, Morningstar, Lipper, fundInfo) would be an advantage;
  • Team player, result-oriented and operational mindset;Proficient in the use of Microsoft Office (Excel, PowerPoint, Access, Word);
  • Experience in testing (Functional Testing, Customer Acceptance testing);Experience in business intelligence and / or data analytics, are considered as strong assets;
  • Meticulous and attention details;Proven track record of successful project contributions;Fluency in English is mandatory, with a working knowledge of French preferred;
  • any additional language is considered an asset. >

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