Job Description Summary
The principal role of the Digital Service L3 engineer is to lead the technical support to EMEA service zones teams on digital products.
Influence and lead digital new products' introduction within EMEA zones, and last but not the least train our service zones teams on these new digital products.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter.
Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Technical support of our Field Service Engineers (FSE) and our Region Service Engineers (RSE) on all digital technical subjects within imaging modalities.
Technical support to our service zones for FMIs & PMs of digital products.
Technical support to our service zones teams on digital CSOs (Customer satisfaction opportunity) resolutions.
Participate to digital NPIs (New Product Introduction) in imaging modalities and influence them for design for service .
Lead imaging digital projects & initiatives for EMEA HQ service organization
Define, and deploy action plan to improve quality, reliability, and customer satisfaction for our imaging digital products.
Support modalities targets for service productivity, and service labor cost reduction.
Be the interface of the OLC team with external partner on new digital imaging modalities initiatives.
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type / position.
Complete all planned Quality & Compliance training within the defined deadlines.
Identify and report any quality or compliance concerns and take immediate corrective action as required
Qualifications and experience
Degree in Engineering or similar
Significant experience in Digital products services.
Proven leadership skills (experience successfully managing projects / issues).
Substantial professional experience in a team organization role in an international environment.
Proven mentoring and coaching abilities, demonstrated ability to motivate & inspire others.
Demonstrated capability of leading / coaching teams of technical experts.
Demonstrated ability to work within a cross-functional, global project team.
Understanding of the service activities in the Medical business & be knowledgeable of service tools.
Change agent with energy, passion & enthusiasm to drive change.
External Focus : Understanding customer needs, marketplace dynamics, industry trends, & the competitive landscape in the industry / function & considering the external impact of service business activities & decisions on the external environment.
Inclusion and Diversity
GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
deliver with focus, and drive ownership always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.
Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
Relocation Assistance Provided : No