Amazon Web Services ("AWS") enables customers of all sizes to run their applications on Amazon’s industry-leading cloud computing infrastructure.
To meet the growing demand for Amazon Web Services around the globe, we need exceptionally talented, bright, and driven people.
We are seeking a driven, dynamic, organized, self-starter, and experienced leader to join our Training & Certification (T&C) Team in the role of Global Delivery Readiness Manager.
You will be responsible for executing on the strategies & programs defined by our corporate HQ by ensuring our regional T&C teams across the globe are ready to deliver upon.
This includes partnering across T&C functions, creating & managing delivery roadmaps, ensuring adherence to GTM plans, as well as eliminating communication gaps within the field.
This role also includes leading the AWS Authorized Instructor Program (AAI) and executing a world class global instructor readiness program that enables and supports a fast growing community of AWS trainers.
The right candidate has proven Release Management or Field Readiness expertise, outstanding written and verbal communication skills, successful experience managing teams, and a passion for customers and cloud computing technologies.
You also thrive in a fast-paced, entrepreneurial, and global team.
Lead the deployment of systems, processes, roadmaps and tools to enhance communications between Corporate & Global Delivery teams, ensuring a smooth transition of programs from inception to delivery
Collaborate with regional delivery leaders to create and leverage best practices in order to roll out training programs to meet the regional demands
Partner with T&C Strategy & Ops, Product Management and Product Marketing to ensure aligned routes-to-market are communicated appropriately to & executed on by the Global Delivery Teams
Communicate & lead the roll out product-specific GTM plans in advance of launches as well as create and manage Delivery readiness plans
Define the global and regional Instructor related programs to accelerate the recruitment and development of the AAI community
Responsible for Train-the-Trainer events and Instructor On-boarding process
Responsible for the development of best in class learning experiences and maintain the highest levels of skills and competence for the community of AWS Authorized Instructors
Identify and deploy systems and tools to enhance communications, continue to build the Instructor community and constantly improve the Instructor experience
Work with regional Instructor Managers to create and leverage best practices in order to both grow the instructor base and also achieve maximum customer satisfaction
Be the main POC between T&C HQ & Global Delivery teams, including AWS Authorized Training Partners
Travel may be required up to 30% of your time
8+ years relevant work experience in global Delivery, Field & / or instructor readiness including authorization and certification of large communities of technical experts in the Information Technology industry
8+ years Management experience in the IT industry, preferably in Training & Certification
Proven experience logically planning and setting priorities, identifying and resolve problems to produce measurable results
Organizational and project management skills
International experience and experience working on cross-functional teams
AWS Certified Associate level
Recent experience in a fast-paced, multinational technology company with cloud based products
Ability to effectively work with a variety of organizations, management levels, cultures, and personalities
Superior written and verbal communication skills
Knowledge of Amazon Web Services or Cloud Computing concepts.
AWS Certified Professional level
Meets / exceeds Amazon's leadership principles requirements with this role
Meets / exceeds Amazon's functional / technical depth and complexity for this role