Victor Buck Services - IT Service Management Officer
Victor Buck Services
Luxembourg
il y a 1j
source : ictjob.lu

Context Junior IT with exceptional listening and problem solving skills welcome ! IT Service Management Officer M / F with CDD (12 months) To : Monitor daily Service Management processes (incidents, problems, changes,.

  • Communicate key incident to senior management measure SLAs and KPIs work with the relevant stakeholders and team to identify issues and new requirements in order to improve the quality of service Maintain Service management processes documentation Produce monthly SMO statistical reports to management conduct testing and application upgrades of the company's ticketing system SD+ Keywords for this job are coordination, monitoring and improvement.
  • To be successful in this role you must have an outstanding customer service oriented mindset have an IT background possess developed prioritisation and problem solving skills as well as excellent analytical abilities be able to communicate technically and analytically information to users in a clear manner Fluent written and spoken English and French TOP Reasons TO Work With US To join a great company To be important to our clients and to us To be part of a big adventure Please be aware that in accordance with the law of July 23, 2016 we will ask the successful candidate to provide us with a criminal record before the contract's signature

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