The Client Relationship Department acts as unique point of contact between Nomura Bank (Luxembourg) S.A. (NBL) and clients (Investors and (Sub)-Investment Advisors).
It answers to all inquiries, requests from / to (Sub)-Investment Advisors / Investors or NBL departments. It ensures proper management of projects like on boarding, new funds set-up or liquidation of funds by coordinating the discussion between NBL and clients.
The main objective of the department is to develop and maintain a consistently high level of service by responding to clients’ queries and coordinating the distribution of information relative to the funds.
In order to support the Department, we are looking for an Officer on a permanent contract.
Your main tasks will be to :
Maintain regular contact with clients : answer queries, requests and claims received from Investment Advisors, Investors and Promoters, Distributors mainly in Japan related to funds operated by NBL
Manage documents with regards to AML-KYC client-related document as well as internal procedure
Document management with regards to creation of new products as well as internal procedure
Participate to the internal projects of the bank in terms of analysis, and implementation
Provide our clients (Japan and English contacts) with the best quality they can expect
Represent Client Relationship Department responsibilities in all aspects of services provided internally towards all other NBL departments and externally towards all business relations
Open accounts for new relationship clients, identify the clients in compliance with Anti-Money Laundering and Know Your Customer Policy
Review operating memorandum for new funds and keep a detailed follow up of their signature and annual review
Assist management in the oversight of new funds launching / check documentation / check Share point view / ensure the correct follow up is performed
Monitor correct distribution of queries and dispatch them when needed
Assist management to perform formal quality checks on deliveries and assist to create a procedure on this respect
Please be aware that in accordance with the law of July 23, 2016, the selected candidate will be requested to provide a criminal record (section 3)