The Customer Support team is an international, diverse team that are the first point of contact for all of the technical questions that clients have about the Talkwalker family products.
We deal with all manor of requests that arrive with us, from across the world, striving to deliver the highest quality of customer service to all of these inquiries.
We work closely and collaborate with nearly all the other departments in Talkwalker, helping us to be known as the gurus of the tools!Talkwalker is an online and social data analytics software company specialized in listening, analytics and reporting that empowers over 2,000 brands analyzing online conversations on social networks in 187 languages.
The company is extremely international their headquarters based in the city center of Luxembourg and has additional offices in New York City, San Francisco, Frankfurt, Singapore, and Paris.
Key responsibilities :
Prioritise, troubleshoot and resolve technical issues
Provide support to all users of the platform
Investigate any occurring customer problems
Report issues and requests using ticketing systems
Respond in professional and timely manner to clients
Import, assess and assign leads and data into CRM systems
Optimise client projects and provide solutions for platform issues
Assist with the progression of in house developments for the tool
You are fluent in English and Italian
You have gained 2-3 years of experience in customer support-related role ideally in the technology sector
You have great communications skills (written, spoken)
You are not afraid of tackling a variety issues with clients and enjoy getting these problems resolved
You have the drive and discipline to autonomously handle customer requests
You enjoy working in a dynamic and open communication culture
You show initiative in improving the products and customer service
You are self-motivated, focused, well-organised and simply get things done
What we offer : Work visa
Optional health insurance
Ski trip, summer barbecue, Christmas party
Monthly company lunches & afterwork
Monthly sport & social activities