Lombard International Assurance is Luxembourg’s leading global, unit-linked life insurer, specialising in the provision of wealth structuring solutions to wealthy individuals and their families.
As of 31 December 2016, assets under administration on a global group level totalled €77.5 billion.
We pride ourselves on being the experts in this field and are committed to providing the highest standards of service excellence to our Partners and Clients.
Growth in existing and new markets means that Lombard International Assurance is recruiting talented people to join our team of professionals in a variety of different areas throughout the company.
We offer a dynamic and international working environment with excellent prospects for career progression.
The Partner Client Services department’s mission is to deliver superior customer service to our Sales, Partners and Clients to retain our existing clients and encourage partners to want to develop their relationship with the company.
ACCOUNT OFFICER - FRENCH MARKET (F / M) Your role Provide daily support to Partners, Clients and Sales colleagues; Handle daily workload in an accurate and timely manner meeting, exceeding where possible the Service Standards;
Accurate and timely processing of policy transactions, servicing and query resolution during the life cycle of a policy, including document management;
Proactively follow up and monitor all transactions and queries received from both internal and external parties; Manage risk within your area of responsibility including adherence to Corporate Policy on Compliance and Risk;
Respect the planning established by your line manager in relation to business activities; Follow instructions and process information accurately and in a timely manner;
Prioritise multiple tasks while remaining calm and positive under pressure; Maintain an on-going awareness of service, propose suggested improvement to your line manager and ensure quality improvements are made, as agreed.
Your profile Minimum of 3 years’ experience working within the financial / insurance sector; Good communication skills : being able to build effective relationships and adapt communication style to the counterpart, always in a professional manner;
You enjoy working in a challenging, fast paced environment and look for the opportunity to excel in all aspects of your role;
Take personal pride in delivering high quality service to internal and external clients; Strong prioritisation skills and flexible, reliable and responsible in challenging situations;
A team player with excellent interpersonal and communication skills, verbal as well as written; Ability to work independently while keen to work as part of a team and assist colleagues;
Ability to demonstrate a high level of initiative and problem solving capabilities; Willing to make the extra effort as required;
Fluency in French and English is a must, any other European Language is an asset.