Client Account Manager Private Capital
BNP Paribas Securities Services
Luxembourg
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BNP Paribas Securities Services , a subsidiary of the BNP Paribas group, is one of Europe's leadingproviders of custody services for securities.

The Luxembourgbranch plays a major part in its operations, offering clients high value-addedservices extending from custody to securities lending, fund administration,performance measurement and ratings, and bond issuance services.

To support itscurrent growth, BNP Paribas SecuritiesServices is looking for a :

Client Account Manager Private Capital (M / F)

Your mission

Be the interface between clients and Private Capital departmentfrom BP2S Luxembourg in order to follow-up the daily service delivery

Manage a portfolio ofclient accounts

Operate as the point ofcontact for clients

Develop and maintainrelationships with clients often through regular meetings and phone calls

Act as the first point ofcontact for client questions and requests

Talk to other departmentsin the bank in order to facilitate clients requests

Make sure clients receiverequested products and services in a timely manner

Ensure close cooperation on transversal issueswith different bank departments

Ensureservice delivery quality

Ensure operational follow-up of the quality ofservice delivery to Private Capital clients

Maintain quality log andclient action log

Be the escalation for clients inside PrivateCapital department

Communicate clearly the progress ofmonthly / quarterly initiatives to internal and external stakeholders

Track Client relationshipstatus through

Client satisfactionmatrix and action log

Feed CSM for Client Quality Meetings

Active Participation to Client Quality Meetings

Advantages of the position

Be the interface between clients andPrivate Capital department from BP2S Luxembourg in order to follow -up thedaily service delivery

Ensure service delivery quality to client

Anticipate clients’ needs

Working environment

You will join within the Private Capitaldepartment, the Client Account Manager team where you will act as single pointof contact for our client within the department.

You will become part of aentrepreneurial team with a clear strategy for growth. You will also have theopportunity to work within a multicultural, pleasant and dynamic environmentwhere you will get a personalized training plan to develop your knowledge andskills.

Your profile

Experience of working in a customer-facing role

Client-focused,

Solutions experience,

Ability to communicate client needs with staff,

Keen attention to detail and adherence to deadlines

Excellent listening, negotiation and communication skills,

Deep knowledge ofthe Private Capital products and services

Education :

Bachelor / MasterDegree

Experience of working in a customer-facing role

Knowledge of the Private Capital products and services

Professional Experience : Experimented private equity (2-5 years)

Behavioural Skills :

Ability to collaborate / Teamwork

Attention to detail / rigor

Adaptability

Ability to deliver / Results driven

Transversal Skills :

Ability to understand,explain and support change

Analytical Ability

Ability to anticipatebusiness / strategic evolution

Ability to inspire others& generate people’s commitment

Ability to develop others& improve their skills

Ability to set up relevantperformance indicators

Ability to conduct anegociation

Technical Skills :

Analytical skills to review and to analyse anydocuments

Communication skills s to be able to expressher / his messages, both oral and written, in a clear way

Organisation skills : able to manage her / hisday-to-day and priorities

Accuracy :

  • precision and attention to details
  • to respect tight deadlines
  • to follow to-do lists
  • Client focus : ensure to satisfy client’s needswithin deadlines

    Escalation to ask for assistance when needed and to refer issues to the appropriate person(s)

    Ability to learn by adjusting practices following newly acquiredknowledge

    Language Skills : Englishmandatory- French

    During thefinalization of the recruitment process, the preselected candidate will beasked to provide us an extract from his / her criminal record dated less than 3months (record N 3 for Luxembourg), according to the dispositions of the lawfrom July 23 2016 concerning the criminal record.

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