The IT Support department monitors the bank IT infrastructures, supports and manages the bank’s applications. It offers an efficient support to Internal Clients for all IT systems used within the Bank.
To strengthen the Help Desk team, we are looking for a Service Desk Officer until end of February 2021.
Your main tasks will be to :
Be responsible for the daily operations on our systems
Windows platform (MS-Windows, MS-Office)
SWIFT System (Alliance)
Web banking applications
Support other in-house applications
Perform help desk function level 1 and 2 (depending on applications)
Filter calls for 2nd and 3rd line support (on call)
Support users on Office tools, NBL in-house developed applications and all kind of electronics including equipment in the meeting rooms
Log tickets in a tool
Maintain a centralized knowledge database
Ensure the effectiveness and efficiency of Incident Management Process
Report information to the Management, evaluate new KPIs to improve the process
Please be aware that in accordance with the law of July 23, 2016, the selected candidate will be requested to provide a criminal record (section 3)