ROLE DESCRIPTION SUMMARY
As an Analyst of Multimedia Network Operations, you will be responsible for the support and management of SES platforms and services.
The Analyst will be expected to diagnose and resolve service anomalies in the Satellite (RF), IP and Broadcast domains as part of a predefined incident management process.
You shall perform trouble ticket management, service reporting and carrier line-up activities. The position also carries the expectation that you should fully engage with SES next-generation services (HTS & Mobility) on a technological and service delivery level.
You will also support other SES operational systems involved in the service delivery chain such as contribution, distribution, and management networks, all of which have global scope.
Moreover, you will be expected to work with Network Management Systems (NMS) from multiple vendors in the IP and Broadcast domains.
Extended Job Description :
PRIMARY RESPONSIBILITIES / KEY RESULT AREAS
Maintain services to the highest possible standards, considering primarily service availability and quality of transmission, using automatic and manual monitoring and analysis systems
Operate SES managed platforms and associated networks
Track and follow up on support escalation to internal and external partners
Perform line up tests of uplinks, as required
Provide technical support to customers
Create operational reports and statistics, as required
Stand-by for last-minute shift emergencies, sicknesses, etc.
Willingness to transition to a future 24 / 7 shift position
COMPETENCIES
Good knowledge of satellite communications infrastructures and telecommunications systems
Operating knowledge of VSAT platforms and associated systems
Knowledge of IP networks, platforms and Internet infrastructure (BGP / DNS / IP etc.) and / or Broadcast systems and technologies (DVB / Multiplexing / Contribution / Distribution)
Working knowledge of systems and server infrastructure (Linux / Windows)
Strong aptitude for a systems approach to problem-solving, and good analytical skills
Strong customer focus
Self-motivation, attention to detail, and accuracy
Ability to work in a team environment
QUALIFICATIONS & EXPERIENCE
Technical degree or equivalent work experience
Two to three years of working experience in technical customer support and service / systems management
Experience working with ServiceNOW system
OTHER KEY REQUIREMENTS / COMMENTS
Quick learner and team player
Accurate reporting
Good level of English, both written and spoken
French, German, Spanish, or Portuguese language skills are an asset
WHAT’S IN IT FOR YOU :
Flexible working policy
Bonus and equity plans
Comprehensive and competitive benefits plans
Access to Microsoft Azure training suite
A range of wellness activities and employee assistance programmes (varies by location)
An employer that values all aspects of Diversity and respects every individual’s story
GOOD TO KNOW :
SES is an Equal Opportunity employer, committed to workplace diversity & inclusion. We do not discriminate on the basis on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or other characteristic protected by local, state, or federal law.
