NEOFACTO - Service Desk Agent
Luxembourg, Luxembourg
il y a 6j
source :

Within the Service Desk team, you will participate in Ensure the first contact with the user Represent the image of the IT department to the user Record all communications (email, telephone, on site) in tickets via Jira Qualify incidents, requests, requests and changes during encoding Process or escalate tickets in accordance with internal company procedures Solve as many incidents and requests as possible on the front line by applying internal procedures and using the company's knowledge bases or by making the necessary investigations for both Hardware and office applications Guide and advise users on the use of the company's IT environment Maintain service desk procedures and documentation Requirements Level of study : BAC +2 French AND English at the experienced level German and / or Luxembourgish will be considered an asset Good sense of service Good knowledge of Windows tools, office automation (Office), network use (wired, WiFi, VPN) knowledge of Jira software is an asset Good presentation, communication skills and phone skills Willingness to learn and develop skills Versatile and highly adaptable Responsible, rigorous and autonomous person Recruitment process The pre-qualification interview with our Recruitment Manager Receipt of our salary proposal / Exclusivity agreement 2nd interview with our Business Manager Technical tests and / or interview WIT our CTO Proposal of your application to the client Interview at the client's premises, which can be conducted either by video or in person

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