We are looking for a Business Analyst to further strengthen our Operations team and contribute to the success of our Talkwalker products in the market.
As a Business Analyst working for the Operations department, you will be in charge of analysing, improving and documenting processes throughout the company, as well as being a preferred point of contact for our provisioning and billing systems.
As a member of the Operations team, you will :
Review, analyse and document processes across all departments of the company
Deeply understand our provisioning and billing system and associated processes, assisting Sales, Account Management and Finance departments on request while proposing improvements
Lead and follow up on the progress of improvement initiatives
Train and perform presentations to end users about functional topics. Facilitate workshops for a variety of audiences
We are looking for :
You have worked for 2-5 years in a similar role, preferably in a consulting firm combining IT and functional expertise
You have a university degree with a technical or business specialisation
You are rigorous, structured and organized, analytically strong, a good listener and a good team player
You are flexible, like to work independently, are target-oriented and simply get things done without forgetting the end user
You are fluent in English, any other language will be considered an additional advantage
Experience in a SaaS organization or with a billing system is preferred but not mandatory