ServiceNow Developer
CHAMP Cargosystems S.A
Contern, Luxembourg
il y a 4j

Mission

The ServiceNow Developer is responsible for the solutions architecture, configuration, administration, design, development, documentation and technical support of our ServiceNow.

  • Implement, document and maintain CHAMP CARGOSYSTEMS ServiceNow platform. Maintain in-depth knowledge of service offerings and business needs.
  • Test, analyse, collaborate and assist with translating business requirements into technical requirements to ensure a smooth implementation of new enhancements.
  • Utilize Java Scripting, HTML, CSS, and PowerShell to deliver solutions that automate and audit business processes with knowledge of web architecture and REST interface.
  • Utilize best practices for development, conduct thorough testing, analysis, and certification of changes to ServiceNow.
  • Adhere to change management best-practices through testing of changes, new applications and instance upgrades in a non-
  • production environment prior to being released in the production environment

  • Update & maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade is completed
  • Log technical support incidents, problems and requests into ServiceNow and monitor incidents assigned
  • Participate in Problems and Knowledge initiatives and other process improvements
  • Provide technical support to CHAMP CARGOSYSTEMS technical and business teams utilizing ServiceNow
  • Escalate performance issues, unresolvable incidents and service interruptions to ServiceNow technical support. Create and update incident records in ServiceNow
  • Monitor and test for optimal system performance
  • Remain current in industry trends in Information Technology including ITIL and ITSM best practices
  • Ensure expertise in technology relevant to the position; pro-actively use most current technology to further teamwork, client service, and efficiency

    Key Skill Sets or Knowledge Requirements :

  • Talent for creating team satisfaction; demonstrated ability to focus on the team value in all work
  • High client service ethic and a proven record in delivering exemplary client satisfaction to team
  • Excellent writing skills; ability to present complex ideas succinctly and clearly
  • Strong technical aptitude and understanding, including ability to quickly learn new applications
  • Focused listening skills to properly determine and meet technical requirements
  • Strong sense of accountability, taking ownership over projects and responsibilities and resolving issues proactively
  • Strong time management and communications skills are required to keep on task and work collaboratively in a team environment
  • Ability to partner with internal IT resources and business process owners to deliver high quality work product
  • Ability to manage multiple requests, assess priorities, and achieve solutions under deadlines
  • Flexibility regarding work schedule to meet position needs outside of regular business hours
  • Ability to work effectively under pressure and to meet deadlines under sometimes stressful conditions
  • Reliability, dependability, and strong motivation to respond to requests in a timely fashion
  • Desired Career Experience & Education Requirements :

  • 5+ years of experience in IT Operations and / or 5+ years of experience with IT Service Management tools
  • 2+ years of experience with developing and administering ServiceNow
  • Very knowledgeable of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, CSS, HTTP, etc.), PowerShell, SaaS applications, network operations (networks, protocols and email SMTP, POP3 )
  • Experience in Web Services integrations, REST interface and SOAP
  • Demonstrate proven development experience in ServiceNow application customization using client scripts, Business Rules, UI Scripts etc.
  • Ability to create, administer and manage Workflow Configuration
  • Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control and deployment
  • Highly skilled and proficient in using development tools with the analytical and problem solving skills necessary to troubleshoot and provide user support
  • Experience documenting code and system processes and procedures in a clear manner
  • Experienced and knowledgeable of web applications, networks, protocols, email platforms and active Directory (LDAP)
  • Excellent teamwork skills and a strong client service orientation
  • Strong knowledge of ITIL methodologies, ITSM concepts, enterprise IT architecture, relational databases. ITIL certifications
  • ServiceNow Admin and Developer Certifications
  • SCRUM knowledge appreciated
  • The selected candidate may be subject to the provision of an up-to-date (not older than 3 months) certificate of good conduct as per legislation of 23 July 2016

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