The ServiceNow Developer is responsible for the solutions architecture, configuration, administration, design, development, documentation and technical support of our ServiceNow.
Implement, document and maintain CHAMP CARGOSYSTEMS ServiceNow platform. Maintain in-depth knowledge of service offerings and business needs.
Test, analyse, collaborate and assist with translating business requirements into technical requirements to ensure a smooth implementation of new enhancements.
Utilize Java Scripting, HTML, CSS, and PowerShell to deliver solutions that automate and audit business processes with knowledge of web architecture and REST interface.
Utilize best practices for development, conduct thorough testing, analysis, and certification of changes to ServiceNow.
Adhere to change management best-practices through testing of changes, new applications and instance upgrades in a non-
production environment prior to being released in the production environment
Update & maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade is completed
Log technical support incidents, problems and requests into ServiceNow and monitor incidents assigned
Participate in Problems and Knowledge initiatives and other process improvements
Provide technical support to CHAMP CARGOSYSTEMS technical and business teams utilizing ServiceNow
Escalate performance issues, unresolvable incidents and service interruptions to ServiceNow technical support. Create and update incident records in ServiceNow
Monitor and test for optimal system performance
Remain current in industry trends in Information Technology including ITIL and ITSM best practices
Ensure expertise in technology relevant to the position; pro-actively use most current technology to further teamwork, client service, and efficiency
Key Skill Sets or Knowledge Requirements :
Talent for creating team satisfaction; demonstrated ability to focus on the team value in all work
High client service ethic and a proven record in delivering exemplary client satisfaction to team
Excellent writing skills; ability to present complex ideas succinctly and clearly
Strong technical aptitude and understanding, including ability to quickly learn new applications
Focused listening skills to properly determine and meet technical requirements
Strong sense of accountability, taking ownership over projects and responsibilities and resolving issues proactively
Strong time management and communications skills are required to keep on task and work collaboratively in a team environment
Ability to partner with internal IT resources and business process owners to deliver high quality work product
Ability to manage multiple requests, assess priorities, and achieve solutions under deadlines
Flexibility regarding work schedule to meet position needs outside of regular business hours
Ability to work effectively under pressure and to meet deadlines under sometimes stressful conditions
Reliability, dependability, and strong motivation to respond to requests in a timely fashion
Desired Career Experience & Education Requirements :
5+ years of experience in IT Operations and / or 5+ years of experience with IT Service Management tools
2+ years of experience with developing and administering ServiceNow
Very knowledgeable of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, CSS, HTTP, etc.), PowerShell, SaaS applications, network operations (networks, protocols and email SMTP, POP3 )
Experience in Web Services integrations, REST interface and SOAP
Demonstrate proven development experience in ServiceNow application customization using client scripts, Business Rules, UI Scripts etc.
Ability to create, administer and manage Workflow Configuration
Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control and deployment
Highly skilled and proficient in using development tools with the analytical and problem solving skills necessary to troubleshoot and provide user support
Experience documenting code and system processes and procedures in a clear manner
Experienced and knowledgeable of web applications, networks, protocols, email platforms and active Directory (LDAP)
Excellent teamwork skills and a strong client service orientation
Strong knowledge of ITIL methodologies, ITSM concepts, enterprise IT architecture, relational databases. ITIL certifications
ServiceNow Admin and Developer Certifications
SCRUM knowledge appreciated
The selected candidate may be subject to the provision of an up-to-date (not older than 3 months) certificate of good conduct as per legislation of 23 July 2016