Multilingual Customer Service - Call Center Fr/Lux/Engl (M/F)
Sofitex Talent Recruitment
Bertrange, Luxembourg
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source : StepStone

LE POSTE :

For one of our clients located in Bertrange, Sofitex Talent is currently looking for three :

Multilingual Customer Service - Call Center Fr / Lux / Germ / Engl (M / F)

As a member of the Contact Center of our Customer Service Department, you will be responsible for :

handling client requests, mainly via telephone e.g. card blocking and credit card related general questions

some back-office operations in order to solve or follow up customer issues.

PROFIL RECHERCHÉ :

Fluent in Luxemburgish, French, English and German is a must !

Dutch is considered an advantage

  • Helpdesk or call center experience is mandatory, financial experience considered as an asset;
  • Ability to use MS Office Pack, Internet, Outlook;
  • Excellent verbal and written communication skills, service minded, active listening and result oriented;
  • Attention to detail;
  • Self-discipline, flexibility and proactivity are your strengths and allow you to adapt to your audience and the diverse issues that you need to address;
  • Strong ability in problem-solving and complaints handling;
  • Ability to work under pressure and stress with customers;
  • Strong organizational and multi-tasking skills.

    This is an opportunity for a 2-3-month mission, to start rapidly

    Working hours :

    Shift based, during the opening hours (Monday to Friday / 7.00 am 9.00 pm and a rotation for Saturdays from 8.00 am until 6.00 pm.

    Salary : 2800-2900€ gross / month + meal vouchers

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