Senior Client Manager
Wunderman Thompson Commerce
Niederanven, Luxembourg, Luxembourg
il y a 5j


Wunderman Thompson SA is an international e-commerce consulting company focused on marketing a diverse range of products in various sectors on Amazon.

Wunderman Thompson has an international atmosphere, with a dynamic, young and multicultural team. The company is part of WPP's wholly-owned global digital agency, Wunderman Thompson Commerce.

Project management

  • Manage client relationships strategically based on business and marketing objectives.
  • Serve as a main contact person for the clients, and other partner agencies
  • Manage an international team
  • Quality assurance : continuous monitoring of the projects (sales, content, listing)
  • Prepare the retro planning of the whole project, and monitor project evolution
  • Organize the kick-off meetings with customers
  • Take care of the Agreement Services with the customers
  • Communication with customers
  • Plan, prepare and deliver Quarterly Business Reviews (if required)
  • Write a business case study at project conclusion
  • Business Development

  • Build and maintain strong relationships with global clients and stakeholders whose business includes a wide variety of product categories (sporting goods, clothing, kitchenware, textiles, home and garden products, pet products, electronics, toys, baby food, FMCG)
  • Implement and execute best practice in client management
  • Lead project execution across client and practice teams
  • Develop precise business objectives interacting with clients and partner agencies
  • Participate in client and / or inter-agency workshops / seminars, share best practice and / brainstorm ways of working
  • Administrative

  • Prepare the monthly worksheet for the customer and approve invoices
  • Approve and share timing estimation on a monthly basis
  • Provide status reports to the Team Leader, to the management and to the client
  • Collaborate with finance and sales to ensure contract execution and renewal adjustments.
  • Team Coordination

  • Support the Team Leader in managing priorities within the team
  • Senior Client Manager

  • Give time / stay available for any team member involved in the projects
  • Keep abreast and apply innovative solutions to project execution, upskilling team members along the way
  • Requirements

  • University / college degree (preferably in marketing, communication or business)
  • At least 5 to 8 years professional experience in managing global clients
  • Experience in managing a team
  • Experience in the FMCG industry is a strong plus
  • Excellent skills in Excel and PowerPoint
  • Language skills : fluent English
  • Knowledge of German, French, Spanish or Italian is a plus
  • Excellent writing and communication skills
  • Good stress management
  • Ability to solve problems
  • Ability to hold presentations for clients
  • Confident appearance
  • Convincing argumentation skills
  • Ability to prioritize and multi-task
  • Ability to take decisions
  • Ability to work both independently and in a team
  • Analytical attitude
  • Independence
  • Must be organized and accurate
  • Broad knowledge about the Amazon business is a plus
  • Benefits

    We offer a stimulating working position in a young, dynamic and international team. We give you the opportunity to gain experience in e-commerce and to collaborate with renowned companies.

    Do not miss this opportunity to grow professionally with us! Our office is located near Luxembourg airport.

    Apply for this job

    Signaler cette offre d'emploi

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Mon email
    En cliquant sur « Continuer », je consens au traitement de mes données et à recevoir des alertes email, tel que détaillé dans la Politique de confidentialité de neuvoo. Je peux retirer mon consentement ou me désinscrire à tout moment.
    Formulaire de candidature