Senior Client Manager
Wunderman Thompson Commerce
Niederanven, Luxembourg, Luxembourg
il y a 5j

Description

Wunderman Thompson SA is an international e-commerce consulting company focused on marketing a diverse range of products in various sectors on Amazon.

Wunderman Thompson has an international atmosphere, with a dynamic, young and multicultural team. The company is part of WPP's wholly-owned global digital agency, Wunderman Thompson Commerce.

Project management

  • Manage client relationships strategically based on business and marketing objectives.
  • Serve as a main contact person for the clients, and other partner agencies
  • Manage an international team
  • Quality assurance : continuous monitoring of the projects (sales, content, listing)
  • Prepare the retro planning of the whole project, and monitor project evolution
  • Organize the kick-off meetings with customers
  • Take care of the Agreement Services with the customers
  • Communication with customers
  • Plan, prepare and deliver Quarterly Business Reviews (if required)
  • Write a business case study at project conclusion
  • Business Development

  • Build and maintain strong relationships with global clients and stakeholders whose business includes a wide variety of product categories (sporting goods, clothing, kitchenware, textiles, home and garden products, pet products, electronics, toys, baby food, FMCG)
  • Implement and execute best practice in client management
  • Lead project execution across client and practice teams
  • Develop precise business objectives interacting with clients and partner agencies
  • Participate in client and / or inter-agency workshops / seminars, share best practice and / brainstorm ways of working
  • Administrative

  • Prepare the monthly worksheet for the customer and approve invoices
  • Approve and share timing estimation on a monthly basis
  • Provide status reports to the Team Leader, to the management and to the client
  • Collaborate with finance and sales to ensure contract execution and renewal adjustments.
  • Team Coordination

  • Support the Team Leader in managing priorities within the team
  • Senior Client Manager

  • Give time / stay available for any team member involved in the projects
  • Keep abreast and apply innovative solutions to project execution, upskilling team members along the way
  • Requirements

  • University / college degree (preferably in marketing, communication or business)
  • At least 5 to 8 years professional experience in managing global clients
  • Experience in managing a team
  • Experience in the FMCG industry is a strong plus
  • Excellent skills in Excel and PowerPoint
  • Language skills : fluent English
  • Knowledge of German, French, Spanish or Italian is a plus
  • Excellent writing and communication skills
  • Good stress management
  • Ability to solve problems
  • Ability to hold presentations for clients
  • Confident appearance
  • Convincing argumentation skills
  • Ability to prioritize and multi-task
  • Ability to take decisions
  • Ability to work both independently and in a team
  • Analytical attitude
  • Independence
  • Must be organized and accurate
  • Broad knowledge about the Amazon business is a plus
  • Benefits

    We offer a stimulating working position in a young, dynamic and international team. We give you the opportunity to gain experience in e-commerce and to collaborate with renowned companies.

    Do not miss this opportunity to grow professionally with us! Our office is located near Luxembourg airport.

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