IT Service Delivery Administrator
Lux Airport
FINDEL, LU
il y a 2j

Your new professional journey starts here !

Your next destination : lux-Airport - Findel Luxembourg

Do you know that lux-Airport is the operating company of Luxembourg airport, providing direct flight services to 81 destinations and employing more than 300 people ?

In 2018 our airport welcomed 4,04 million passengers and we have the ambition to increase this number and to continue developing our activities !

To achieve this goal, we are looking to hire immediately a : IT Service Delivery Administrator (m / f)

What you will be doing :

  • Implementing a system for monitoring the services provided (anticipation of needs, workload management, implementation and monitoring of dashboards, evaluation, continuous improvement and maintenance of the various services, etc.)
  • Identifying new customer needs or value-creating services and analysing the demand, risks (qualitative, budgetary, contractual and planning) and the opportunities of the project
  • Defining the content and arrangements for the implementation of the IT services, drafting service agreement descriptions and participating in the drafting and deployment of service agreements
  • Performing the administrative and economic follow-up of the service agreements, subcontracting agreements, and producing reports for the customers
  • Actively participating in drafting all documents in the reference library (policies, procedures, standards, etc.) and being responsible for the continuous improvement of the processes and the formulation of action plans
  • Participating in preparing, optimising and monitoring the budget (cost control, monitoring budget allowances, etc.)
  • What you will need :

  • Studies : Master in IT or Business School
  • Experience : Minimum 3 years’ successful experience in the field
  • Languages : French, English
  • B-category driving license
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