Your new professional journey starts here !
Your next destination : lux-Airport - Findel Luxembourg
Do you know that lux-Airport is the operating company of Luxembourg airport, providing direct flight services to 81 destinations and employing more than 300 people ?
In 2018 our airport welcomed 4,04 million passengers and we have the ambition to increase this number and to continue developing our activities !
To achieve this goal, we are looking to hire immediately a : IT Service Delivery Administrator (m / f)
What you will be doing :
Implementing a system for monitoring the services provided (anticipation of needs, workload management, implementation and monitoring of dashboards, evaluation, continuous improvement and maintenance of the various services, etc.)
Identifying new customer needs or value-creating services and analysing the demand, risks (qualitative, budgetary, contractual and planning) and the opportunities of the project
Defining the content and arrangements for the implementation of the IT services, drafting service agreement descriptions and participating in the drafting and deployment of service agreements
Performing the administrative and economic follow-up of the service agreements, subcontracting agreements, and producing reports for the customers
Actively participating in drafting all documents in the reference library (policies, procedures, standards, etc.) and being responsible for the continuous improvement of the processes and the formulation of action plans
Participating in preparing, optimising and monitoring the budget (cost control, monitoring budget allowances, etc.)
What you will need :
Studies : Master in IT or Business School
Experience : Minimum 3 years’ successful experience in the field
Languages : French, English
B-category driving license