Luxembourg Client Service Manager
Credit Suisse Luxembourg S.A.
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source : Moovijob

Credit Suisse is a leading global wealth manager with strong investment banking capabilities. Headquartered in Zurich, Switzerland, we have a global reach with operations in about 50 countries and employ more than 45,000 people from over 150 different nations.

Embodying entrepreneurial spirit, Credit Suisse delivers holistic financial solutions to our clients, including innovative products and specially tailored advice.

Striving for quality and excellence in our work, we recognize and reward extraordinary performance among our employees, provide wide-

ranging training and development opportunities, and benefit from a diverse range of perspectives to create value for our clients, shareholders and communities. We are Credit Suisse.

Luxembourg Client Service Manager (m / f)

W e offer

  • A challenging and attractive position working within a dynamic, meaningful and international environment and a fast-growing organization committed to fund structures, clients and employees.
  • You have the chance to apply previously attained knowledge and experience in all aspects of the fund industry to offer elite servicing to our clients.
  • A varied task portfolio encompassing a wide-range of activities including :

  • The responsibility for a diversified portfolio of existing clients, ensuring their needs in respect of onshore (Luxembourg, Ireland and Switzerland) and offshore investment fund structures.
  • You are responsible to build and maintain sustainable client relationships through a highly attentive approach and a comprehensive understanding of their needs.
  • Fulfilling these needs via services offered on our pan-European fund administration platform or engaging external service providers.

  • Service Governance, planning and facilitating client meetings / calls including service review meetings and following-up on topics and requests raised during the meeting.
  • Delivering key performance indicators and coordinating Client Satisfaction Survey.

  • Interacting closely with internal sales channels and stakeholders within as well as outside the organization (e.g. legal, compliance, fund administration, custody bank, management companies, portfolio managers, trading desks, etc.
  • to fully understand the service offering, identifying how to apply the offering to meet the clients’ needs and ensuring high quality service delivery.

  • Coordination of all activities related to life cycle management (incl. day-to-day queries) affecting the client or the investment funds, maintaining a close collaboration with the fund projects team to ensure continuation of service.
  • Cultivating and developing existing client relationships in respect of investment fund structures and growing service penetration.
  • You offer

  • You possess over five years’ of experience in a client-focused role with tailor-made investment funds, or in a similar function.
  • Experience with alternative asset classes would be advantageous.

  • You combine ambitious thinking with a forward-thinking character.
  • Distinct ability to overcome challenges on an intra-disciplinary basis and align the interests of clients and the organization, combined with professional partner management capabilities.
  • Formidable communication and problem-solving expertise as well as conceptual and analytical prowess.
  • Natural ability to take ownership of designated tasks and determination to complete tasks in an organized and timely manner.
  • Strong business and financial acumen combined with the ability to apply forward thinking, driving and leading change.
  • You have a large degree of self-motivation, dedication, proactivity and drive.
  • Excellent command of English and German, both verbal and written. Knowledge of any other language is considered a huge plus.
  • Ms. Audrey Theisen would be delighted to receive your application.

    Please apply via our Career Portal.

    Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success.

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