Context We are looking for an IT Support speaking English to reinforce the team of one of our clients : Your main responsibilities Deliver a high level of support based on incidents and service requests received from various routes including telephone and email;
Ensure that all requests are documented, maintain the incident tracking system updated through all steps of the ticket life cycle, from the input of issue through to the resolutions;
Associate incidents to known errors or problems and allocate technical calls to the relevant resolver group, initiate escalation procedures and manage incidents;
Maintain a high degree of customer service, provide status updates to customers and verify the quality of service when incidents are closed;
Manage and safeguard the confidentiality, performance and availability of our business applications; Preserve and grow the knowledge of help desk procedures, products and services and help to document all identified solutions in the knowledge Management platform;
Decommissioning Process Enforcement Your profile You have at least 1 year of experience as Customer Service Support Fluent in English.
The knowledge of German, French, Swedish, Italian, Spanish and Portuguese is considered a strong asset.
Proven experience in Linux and SQL are considered great assets Ability to use ticketing system and disposition tools, MS Office, Internet, Outlook;
MS Office Mastered (especially MS Excel / outlook) Experience in Customer relationship Curious for IT and self-learner Service minded, active listening and attention to detail and result oriented profile Strong communication skills with both technical and non-technical users Pro-active and well-organized attitude in all areas of customer support Be able to prioritize work appropriately.
The offer Permanent contract Dynamic and innovation environment Trainings Competitive salary package If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.