Program Manager, Tech Development
Luxembourg, LU
il y a 5j

Are you passionate about delivering smiles?

Do you want to be part of a team that strives for the best customer experience?

Do you want to create the next-generation tech solutions for Amazon Transportation?

As part of this team you would work on program management for Amazon Transportation tech development, work with business stakeholders to gather requirements, generate ideas, and set up robust partnerships to deliver end-to-end tech solutions in the field of data, visualization and science.

You will be a key contributor to shaping our programs by equipping the business teams with the insights and tools to drive their business and ensure the highest customer satisfaction.

The growth of the business and the increasing complexity of the European transportation network make this role an exciting, interesting, and very challenging proposition.

Expect to get involved in supporting new projects and initiatives, driving engagement, and help building plans for the future.

You will have an eye for detail, experience in supporting tech product development and / or integration from requirement gathering, scoping, planning and tracking of project phases.

The role requires you to feel comfortable working with and clearly communicating with other functional teams, regionally and globally.

The position can be based out of Luxembourg, London or Barcelona. You will be reporting to a Senior Manager, working intensely with their (larger) project team.

The ideal candidate will be comfortable in a fast-paced, dynamic environment; will be a creative and an analytical problem solver with the opportunity to fulfil the Amazon motto to Work Hard. Have Fun. Make History .

Responsibilities :

  • End-to-end ownership of requirements gathering, documentation, planning, and reporting of technical solutions development the for Amazon transportation network
  • Communicate and collaborate cross-functionally across multiple teams in operations, technology and planning to define strategic roadmaps while keeping the impact of the solution to all stakeholders in mind
  • Creating and implementing data driven improvements to Amazon's transportation network that deliver flexible and efficient products for our customers
  • Designing and implementing feedback mechanisms to drive performance and cost improvement in processes
  • Ability to deep dive and do root-cause analysis using data, and influence the creation of metrics-driven, actionable, and sustainable solutions for the future
  • Monitor product KPI’s and analyze their drivers to determine the level and type of engagement required based on the risk to customer experience and utilization of technology
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