Fujitsu is a leading ICT company with 155.000 employees worldwide, more than 160 in Luxembourg, offering a full range of technology products, solutions and services.
This is an opportunity to join a strong organization within a young, dynamic and flexible work environment, with real growth opportunities and an attractive salary package, and immediately make an impact.
IT SUPPORT - SERVICE DESK AGENT m / f We are looking for a new colleague to join our IT support team here in Luxembourg.
This is an opportunity to join a strong organization within a young, dynamic and flexible work environment, with real growth opportunities and an attractive salary package.
The Job 1st and 2nd level Service Desk Agent / Technician; Troubleshoot / Diagnose Software and Hardware problem : Software support (Microsoft Windows, Microsoft Office, ;
Active directory, SCCM and other administrative tasks; Basic Hardware Support (laptop & smartphone); Workstation IMAC (Install, Move, Add and Change);
Treatment of incidents, requests, tasks and administrative follow-up.
Profil Mandatory Expertise and skills : You have at least one year of professional experience in IT-Support, preferably 1st and 2nd level Helpdesk;
Basic knowledge in Active directory and SCCM, Experience with MS Office Suite Experience with Microsoft OS (Windows 7 and 10) Knowledge of mobile devices and mobile phone services;
Experience in troubleshooting PCs / Laptops / Tablets, VPN, etc.
You are fluent in French and English Highly appreciated Expertise and skills : ITIL foundation certification; ServiceNow or Remedy Ticketing system;
Experience in hardware repair; Knowledge of Apple IPhone and their ecosystem, as well as MDM tools; Knowledge of mobile operating systems;
Knowledge of VoIP telephony environments and related protocols; Experience setting up,monitoring and troubleshooting video conferencing calls systems;
Knowledge of Ethernet and WiFi networks standards; Experience in installing routers, switches and with patching cables; Experience in VIP support.