Greenfield are very happy to assist our client in the recruitment of a Support & Service Engineer. Our client is a StartUp developing hardware and software solutions.
They put all the know-how and the new technologies at the service of their customers, their multidisciplinary approach brings each of their collaborators to progress constantly.
As part of the Support team, you will be working with customers to install hardware and software onsite, resolve technical issues using a variety of internal resources and providing data analysis to understand and troubleshoot the systems.
Your responsibilities :
Onsite installation of software and hardware;
Performing software updates;
Supporting, troubleshooting and resolving general issues;
Management of services via cloud or deploy the service on servers within the client corporate data center;
Act as the single point of contact for customer questions and concerns;
Provide training to internal technical teams at clients;
Analysing data and making the required corrections for the systems;
Escalating technical cases to the appropriate technical resource if needed;
Installations such as for printers, id scanners / readers and troubleshoot.
Your profile :
Starter or 1 to 2 years of experience in a same type of position;
SQL is required (training can be provided if not strong knowledge);
Mongo DB and Linux knowledge are a plus;
English is a must, French an intermediate level, any additional languages are a plus such as Spanish or Dutch;
Hands on, proactive, team player, forward thinker, communicative;
Flexibility is required : once a month be available to take on the hotline for troubleshooting in evenings and weekend of that week;
Be able to travel;
Bac+2, BTS or equivalent;
This position does not require programming but corrections.
If you are interested in this position or would like to discuss other roles that we are currently recruiting for, please forward your CV in English to Alan Chbeir by applying online.
Greenfield is a Luxembourg recruitment agency specializing in the Accounting & Controlling, Operational Finance & Banking, Legal, Human Resources, Industrial and Commercial sectors.
Offering superior results through its modular approach, Greenfield makes the recruitment process faster and easier.