Associate Field Technician
UXC Red Rock
Any City, , Luxembourg
il y a 4j

Summary

Provides on-site field support to customers. Performs installations, repairs, upgrades and maintenance on hardware and equipment.

Essential Job Functions

  • Provides on-site field support to customers including installation, and servicing and repairing systems and equipment.
  • Verifies and approves operational quality of system equipment.

  • Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
  • Instructs customers in the operation and maintenance of systems / equipment.
  • Ensures issues are referred to the appropriate personnel / service areas for follow up, testing and troubleshooting.
  • Acts as a liaison with customers on administrative and technical matters for assigned projects.
  • Performs analysis and prepares reports on system problem trends and issues.
  • Basic Qualifications

  • High school diploma or G.E.D.
  • Four or more years of field support experience
  • Experience working with the company's hardware, software and equipment products
  • Experience working with customer technology and support requirements
  • Other Qualifications

  • Good interpersonal skills to work with customers and other unit personnel
  • Good analytical and problem solving skills
  • Good communication skills
  • Good time management and organizational skills
  • Ability to resolve hardware and equipment problems
  • Willingness to travel
  • Work Environment

  • Office environment
  • May require weekend work
  • May require shift work
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