Operations Director, South East Asia
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Job Title : Operations Director, South East AsiaLocation : Manila, Philipines OR Bangkok, ThailandReports to : SVP Ops AsiaLanguages required : Thai native for Thailand +EnglishOR Philippine for Philipines + EnglishABOUT IWGWith over 3,000 locations in over 100 countries and 1,000 cities across the world, IWG is the global leader in the fast-

growing Workspace-as-a-Service (WaaS) sector. As the owner and operator of internationally renowned brands like Regus, Spaces, Signature, Open Office, Kora and MOS, we provide local and global networks for all kinds of businesses.

From independent sole traders and fledgling start-ups to the world’s largest corporations, we provide cutting-edge, inspirational workspaces that support effective working and collaboration.

Why join us?*You can lead a revolution. The way in which we think about workspace and how we work is changing. We are helping to transform the working experience for millions of people.

This is a revolution and you can lead it.*Do you have what it takes to succeed? The role of an Operations Director is varied and challenging.

We want you to treat your community of customers like your own business, whilst operating with our established ways of working.

We empower you to make decisions that help our customers grow and succeed, because their success is your success. *Fast personal growth.

Our rapid growth means we offer lots of career development. We identify team members with potential and give them stretch opportunities.

If you are motivated and deliver results our structured training and development programmes will help you achieve your goals.

  • Global mobility. Our high performers get the opportunity to live and work Internationally. This can be full time or for a short time in response to a specific challengeWhat does the job involve?
  • Simplify and standardise communicate changes to operating model procedures, policies & support documentation and coach individuals as needed.
  • Provide Excellent customer service identify problems and ensure plans are in place to remedy them.*Troubleshoot major issues travel as needed to locations where there are significant issues that cannot be remedied remotely.
  • Continuous improvement - conduct virtual round table discussions with centre team members to identify issues that need resolving (stop, automate, train).
  • Team manage performance through others.What makes a great Operations Director?*Enthusiastic always has a positive attitude for your customers.
  • Resilient enjoys challenges and adapts to change; consistently demonstrates energy and passion. *Pride pays attention to detail;
  • takes responsibility for maintaining high standards.*Motivated takes ownership and acts decisively to solve problems and deliver results.

    Makes every minute of every day count.*Critical thinking provides objective analysis and evaluation of complex issues to form a judgement.

  • People supports and encourages others, leads by example and provides feedback to improve performance. Rising at IWG (Regus, Spaces.
  • We have structured training and development to help all our people be successful. We will support you to identify your key strengths and identify the right career path, whether it is a country leadership role or a cross functional move to broaden your experience.
  • ABOUT IWG Why join us? What does the job involve? What makes a great Operations Director? Rising at IWG (Regus, Spaces...)

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