Deputy Boutique Manager
Cartier
Luxembourg, L, LU
il y a 5j

JOB MISSION

As an Ambassador of the Maison, he / she efficiently assists the Boutique Manager to develop and optimize the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service.

MAIN ACCOUNTABILITIES

  • Boutique Operations & Administration
  • Is responsible for the back office and administration of the boutique. Ensures the execution and delivery in time of all boutique reports.
  • Oversees the boutique expenses. Implements all brand and boutique policies, procedures and guidelines.

  • Boutique Performance
  • Assists the Boutique Manager to make a diagnosis based on a solid performance analysis, review of competencies and environment to define action plans to achieve brand, boutique and category sales targets.
  • Leads the implementation and monitoring of the action plans. Assists the Boutique Manager to optimize boutique performance and profitability, notably through the breakdown of all boutique targets into monthly, daily and individual targets.

    Assists the Boutique Manager to monitors boutique KPIs.

  • Team Management & People Development
  • Is responsible for of the integration and training of new comers. Ensures the day-to-day management, training, coaching and motivation of the boutique team.
  • Monitors individual objectives. Under the supervision of the Boutique Manager, evaluates the individual performance and supports personal development and talent development.

    Ensures the day-to-day management of the After Sales team.

  • Client Relationship & Portfolio Development
  • Assists the Boutique Manager to ensure a unique and high professional client service within the boutique. Assists the Boutique Manager to implement and monitor the ROI on CRM programs and actions.
  • Acts as an Ambassador of the Maison and supports the Boutique Manager to build direct contact with VIPs. Assists the Boutique Manager to obtain the best service level, client experience, follow-up Client Survey

    SKILLS

  • Managerial skills, people and results oriented, service focused, analytical and organization skills, versatility, good communication skills.
  • Sales and product knowledge.
  • french native, fluent in English, 3rd language is a plus.
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