As an Ambassador of the Maison, he / she efficiently assists the Boutique Manager to develop and optimize the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service.
Oversees the boutique expenses. Implements all brand and boutique policies, procedures and guidelines.
Leads the implementation and monitoring of the action plans. Assists the Boutique Manager to optimize boutique performance and profitability, notably through the breakdown of all boutique targets into monthly, daily and individual targets.
Assists the Boutique Manager to monitors boutique KPIs.
Monitors individual objectives. Under the supervision of the Boutique Manager, evaluates the individual performance and supports personal development and talent development.
Ensures the day-to-day management of the After Sales team.
Acts as an Ambassador of the Maison and supports the Boutique Manager to build direct contact with VIPs. Assists the Boutique Manager to obtain the best service level, client experience, follow-up Client Survey