Field Operations Staff
CNS Cloud and Network Services
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About Nokia

At Nokia, we create technology that helps the world act together.

As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed, and cloud networks.

We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs.

Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable, and inclusive world.

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About Cloud & Network Services

Cloud and Network Services is a leading Nokia business group that offers Network solutions on Core, Business and Enterprise segments, as well as Cloud solutions and Cognitive Services.

It is a newly formed business group, that includes most of the former Nokia Software business, Nokia’s enterprise solutions, core network solutions including both voice and packet core, and managed and advanced services from its former Global Services unit.

This unit will also act as a delivery channel of certain products from other business groups to enterprise customers. Cloud and Network Services (CNS) will target growth by leveraging the industry transition to cloud-based delivery, network-as-a-service business models, and software-led value creation.

Job Description

Deployment (DEP) comprises the provision of an end-to-end process for the acquisition, construction, implementation / integration, installation, commissioning, and customer acceptance.

The Field Service Technician performs the on-site services related to deployment and field maintenance or managed services.

Job Responsibilities & Competencies

  • Executes work orders-related to deployment or first line maintenance scope on network or end customer sites for both telecom and infrastructure equipment according to scope of work, planning / service level agreements and quality standards.
  • Follows instructions included in work orders-related to appointment and / or site access arrangements.
  • Updates tools with data related to the work order;
  • Performs on-site any necessary tests, measurements or analysis using appropriate field tools / equipment with general guidance
  • Propose assigned work orders liaising with any stakeholder involved in the process and organising necessary spare parts or working material.
  • Contributes to analysis, with guidance on activities-related to spare / consumable parts.
  • Requests support from appropriate interface in case of medium issues such as fault restoration delays or repeated failures.
  • Applies the correct process rules about local health and safety and environmental regulations.
  • Takes on-call duties for first line maintenance services when requested and applies the correct processes and tools.
  • Participates as individual contributor to a team, usually with professional expertise.
  • Qualifications

    Customer FocusEnvironment ManagementField Maintenance OperationsHealth & Safety ManagementProcesses, Methodologies and ToolsQuality ManagementInstallation and CommissioningNetwork Integration and DeploymentProblem SolvingCare Fault Management and Troubleshooting

    Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges.

    We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

    Nokia culture welcomes people as their true selves. Come create technology that helps the world act together.

    Additional Information

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