Customer Relations Junior Officer
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source : JobLuxembourg

Customer Relations Junior Officer

Customer Relations Junior Officer

m / f) Full time

Advanzia Bank is a European online direct bank specialising in credit cards and card payment solutions for consumers, business partners and financial institutions.

Advanzia was founded in 2005 in Luxembourg. With over one million active credit card customers, we are a leading online credit card issuer in Germany and have a strong presence in Luxembourg, Austria, France and Spain.

As a result of our continuous growth, Advanzia offers many job opportunities for dynamic, skilled and open-minded team players.

We are currently looking for a Junior Officer to join our Customer Relations Department.


The Customer Relations Department is responsible for customer service, and ensures that all requests from customers and business partners are followed up and answered in accordance with our procedures and regulations on service quality.

The Junior Customer Relations Officer will be responsible for the following activities :

  • Handle all back-office operations linked to credit card operations
  • Deal with emails, calls and regular mail from customers
  • Provide advice to the customer and be the mediator between the customer and the bank
  • Report inaccuracies to the Head of the Department
  • Offer support for day-to-day activities
  • Fulfil administrative tasks such as filing
  • Assist in maintaining the level of customer service quality

  • Higher education. College / University degree in Banking, Business Administration, Economics or Law, or an equivalent degree would be advantageous.
  • Experience in a similar position is of advantage.
  • Good knowledge of IT tools and Microsoft Office
  • Knowledge of financial products, ideally in the credit card market.

  • Excellent written and verbal communication skills
  • Good organisational skills
  • Pro-active, reliable and customer-minded
  • Good commercial skills
  • A precise and accurate working style
  • Fluency in Spanish and working knowledge in English; other European languages such as German and French would be an advantage

  • Attractive benefits as part of the banking collective agreement
  • Wide range of additional benefits, e.g. Sympass, luncheon vouchers, transportation allowance, etc.
  • On-the-job training
  • Dynamic and international work environment
  • Participation in various CSR initiatives
  • Located in bright and modern offices in Munsbach at 15 minutes from Luxembourg City, Advanzia currently employs around 180 staff.

    We offer a pleasant and collaborative working atmosphere in a truly multicultural environment, and we are always looking for talented and enthusiastic people to join our team.

    Looking for a new professional challenge in a fast-growing company?

    Apply today and send us your CV and motivational letter in English!

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