European Depositary Bank - Team Leader Service Desk & Support
European Depositary Bank
Luxembourg, Luxembourg
il y a 1j
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  • The Role & Key Responsibilities Ensuring the correct execution of the IT Customer Services activities, following strictly the defined rules, policies and procedures Working with colleagues in other locations ensuring strong team work and collaboration Introducing, planning and documenting relevant processes Being responsible for continuous process improvements Creating appropriate guidelines on day-to-day business Taking part in solving customer issues and problems Managing the local Service Desk team Skills Required Successful completion of a bachelor degree in Information Technology or equivalent education Proven experience in a similar position Strong leadership and organizational skills Team-player and willingness to 'go the extra mile' Ability to set priorities, be flexible and highly accurate Customer and service-oriented approach ITIL knowledge and experience Excellent communication skills in English (both verbally and written);
  • German and any other European language advantageous Experience in project work is advantageous What you will get in return A high level of visibility within a large organisation on an upwards trajectory Be part of a dynamic and fast-paced team Opportunity to work with a diverse, Agile and global team Ready for the challenge?

    If you are interested in this challenge, we look forward to receive your application documents (motivation letter, CV, testimonials / reference letters, if any) including additional information about your earliest possible starting date as well as your salary expectations via the apply button.

    Additional information We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability.

    Any hiring decision is made on the basis of skills, qualifications and experiences.

    All applications are treated as strictly confidential.

    We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

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