Job Content :
As a Cloud Service Architect, your objective is to ensure that customers receive Service Design & Service Management processes which contractually and operationally meet their requirements.
These deliverables are produced by you in collaboration with other business units. As a Service Architect you will be responsible for the design of Service Offerings, the Service Design and Implementation for customers.
Your responsibilities will be to
Participate in complex deals presales phase for service design consultancy
Review the commercial proposal and SoW to detect any ﬂaw or misalignment with the service delivery capabilities.
Service organisation design
Service management process / procedure definition
Customer engagement (to agree processes & interfaces)
Service reporting design
Service management tool design
Service management / design proposals to customers
Service management consultancy
Define self-service delivery & management : Identify requirements and define specifications for the self-service delivery function, service request fulfilment, and management operations to be performed for service instances.
Define service management : Identify requirements and automation functionality for service management processes such as change and configuration, incident and problem, monitoring and event management, patch management, availability and resiliency, and backup and recovery.
Define security : Define requirements for authentication, auditing, data protection, governance, and audit.
Define billing and rating : Define metrics for cloud service rating and charging, and requirements for billing.
Profile : You have
Experience in public cloud services (AWS, GCP, Azure) and their service delivery models and reporting.
Proven experience on IT environments and ITIL based Service Management.
Experience in Hosting and Managed Service Business
Service Design / Architecture experience.
Service Implementation background.
Service Management Tool Design & Specification experience.
Customer centric service oriented mindset
Excellent written and verbal communication in French and English
Excellent leadership skills
Good interpersonal skills
If at the end of the process your application is successful, you will be asked for a criminal record