Job Description : Summary
Provides troubleshooting assistance and ticket resolution for personal computer users.
Essential Job Functions
Supports computer users with installation of hardware / software and networking components to meet personal computer needs.
Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning;
resolves issues including contacting and assisting vendors.
Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems.
Assists with computer studies, projects, and implementation of policies throughout area of assignment.
Assists in the design and development of standardized operational management reports in order to identify issues or monitor computers.
Researches, analyzes, and provides hardware / software quotations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment.
High school diploma or G.E.D.
Four or more years of personal computer support experience
Experience working with personal computer hardware, software, and terminology
Experience working with computer systems and local area networks
Good computer skills
Good organization skills
Good problem solving skills
Ability to maintenance computer operating systems
Ability to install, remove, or repair basic computer systems
Ability to operate computer peripherals including monitors, printers, and scanners