Services Delivery Manager
Sopra Steria
Leudelange, Luxembourg
il y a 6j

Your Mission

Sopra Steria isorganized with a dedicated Competence Center for Cloud & TechnologyService. For addressing the growth of this department, we are looking for aSenior Transition and Service Delivery Manager, experienced with variouscomplex infrastructure outsourcing projects coupled with cloud solutions.

Thisperson will be service oriented with a strong focus on the quality of servicesand respect of end-to-end SLA’s towards our customers.

In this function,you manage the relationship management with our clients, you report on theservice delivered and handle all change request and transfer them to thedelivery center.

In addition, you also assist in the pre-sales process todefine the client requirements and technical specifications to deliver theright technical and commercial proposals.

Concretely,you will be responsible of the following tasks :

  • Management of complex Infrastructure Transition projects to Sopra Steria datacenters
  • You are the primary contact point with our customers and will define our service catalog.
  • You are responsible for the continuity and availability of the services in close collaboration with our datacenter teams and the customer team.
  • Define and execute the operational processes, defining KPIs and ensure they are met towards our contract commitments
  • Ensure quality and reliability by continuous improvement based on a quality plan and a roadmap.
  • Ensure Service Level Agreements (SLA) are met : implement service improvement, ensure performance reporting and perform periodical SLA reviews
  • Participate in business projects to ensure operational requirements are taken into account, as well during the projects as during the pre-sales process.
  • Monitor, prepare, report and control operational budgets. Plan effective strategies for the financial wellbeing of operational activities.
  • Participation in the pre-sales process to build the right proposal for our customers
  • YourProfile :

  • You have a bachelor's or master's degree
  • You take on your responsibilities and are customer- and result-oriented.
  • Your perseverance is one of your main qualities and you do not hesitate to take matters into your hands.
  • You have an analytical mind, and you are flexible and stress resistant.
  • You are diplomatic but also assertive when necessary.
  • You express yourself fluently in English and French. Luxembourgish is an asset.
  • YourKnowledge / Experience :

  • You have at least 7-10 years of experience in a similar function or a transversal IT function in an infrastructure department.
  • In the field of system management (server, network, Middleware, DB, Cloud, M365, AWS) you have a good basic transversal technical knowledge.
  • You have knowledge of governance methodologies such as COBIT, ITIL and service delivery aspects.
  • An ITIL certification is a plus.
  • You are also familiar with business analysis and process analysis.
  • WeOffer :

    Weoffer the opportunity to work in a fast growing and dynamic team on challengingnational and international projects in different industries.

    We also offer theopportunity to continuously deepen your knowledge and to further develop yourpersonal competencies.

    If you want to boost your career and join a growing Europeanleading IT services company, do not hesitate to check this opportunity and send us your resume.

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