Human Resources Internship
Intesa Sanpaolo Bank Luxembourg
Luxembourg, LU
il y a 6j

Scope and Purpose

The HR Intern provides quality HR compliance and administrative support to the HR Team and internal clients. S / he is responsible for maintaining satisfied clients by delivering assistance and administrative support to HR generalists on various projects.

  • Tasks- Develop and Maintain HR Compliance Knowledge; - Begins to develop a current knowledge of HR Laws and Regulations;
  • Keeps abreast of new developments in the HR field; - Develops a working knowledge of HR information databases and searchable resources;
  • Pursue an Attitude of Learning and Development; - Cultivate interpersonal skills; - Foster time management skills; - HR administration;
  • Track progress, deadlines, and priorities of all projects as well as provide support to the digitalization project and HR processes review;
  • Proofread HR documents and prepare Word, Excel and PowerPoint documents; - Support recruitments activities : manage pre-
  • employment processes, coordinate candidate interviews; - Complete and mail out offer letters and reply to candidates; - Manage Client Satisfaction;
  • Maintain a satisfied level of customer service with clients both internal and external; - Properly handle client requests through responsiveness, follow-
  • up, and escalation. Teamwork- Work proactively with other team members; - Prioritize activities for the best interest of the team when working on joint projects;
  • Handle client requests and deliver quality solutions if able, or escalate the request to a more senior team member; - Openly share new ideas and information with other team members;
  • Keep other team members apprised to avoid surprises and disappointed clients.
  • Required Experience

    At least one previous experience in the HR field is required.

    Competencies Required

  • Proficient with Microsoft Office : Word, Excel, Power Point; - Fluent in English and French; Italian is a plus.
  • Required Qualifications, Skills and Knowledge

  • Personable, able to comfortably and pleasantly deal with a variety of people; - Strong customer service skills; - Problem solving capabilities necessary to accomplish the duties and tasks of the position;
  • Ability to correctly make decisions involving client issues / problems including when to escalate the problem to a more senior HR generalist;
  • Exceptional written and oral communication skills; - Excellent organizational and planning skills; - Ability to effectively learn and acquire new knowledge and skills;
  • Ability to share knowledge and work in a strong team oriented environment; - Detail oriented.
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