Internship: Junior IT Helpdesk Officer (m/f)
Ernst & Young
Luxembourg, Luxembourg
il y a 13h
source : Wizbii

Junior IT Helpdesk Officer (m / f) Wanted!

We’re looking for our new colleague who will be part of our IT Team

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world.

That starts with a culture that believes in giving you the training, opportunities andcreativefreedom to make things better.

Whenever you join, however long you stay, theexceptionalEY experience lasts a lifetime.And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2026 a reality.

  • In line with our corporate culture , we support you in developing your potential by focusing on topics of diversity, opportunity equality, life balance, further training and internationality
  • Gain experience - we want you to experience more at EY and for you to gain new insights within one of the leading audit and consulting companies.
  • Foster your development - You will explore our exciting working environment, receive individual mentoring and benefit from getting to know the broad spectrum of our clients
  • Building a Network - make valuable contacts for your further career and get to know colleagues with different skills, educational and geographical backgrounds.
  • You will discover : The ways of working and thinking in a global company are diverse!

    About the job

    Among your main tasks, you will provide ongoing support to internal users by phone, email or in front office and to find solutions to problems with regards to IT applications

    You will be in charge of the IT infrastructure including set up, maintenance and problem solving related to laptops, printers, telephone and mobiles devices and will provide IT support for audio and video conferences.

    Asset management

  • Service Now Ticketing management
  • MS-Office suite knowledge (Excel; Word, Power Point )
  • You will assist on the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware).

    You will support with provisioning and deprovisioning processing, including setting up of hardware / software for new hires, and receiving hardware from separating employees and assists with (or coordinates) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents.

    On daily basis you will resolve incidents associated with firm-standard end user software and hardware, including mobile / hand-held technologies Identify sources and trends of technical problems to prevent future occurrences and you will also provide after-hours service for escalated issues from the Service Desk or supervisor.

    You will perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc) in accordance with firm policy and IT Service process and assists with off-site support for firm sponsored functions / meetings.

    Performance of asset management responsibilities as assigned by supervisor and assistance with IT tasks related to office moves, buildouts and relocations

    You will as well operate as remote hands for other IT functions, such as Telecommunications and Hosting.

    You will be in charge of maintaining a thorough understanding of IT Services’ organization and service offerings in order to identify how best to address end user technology needs and incidents

    Finally, it is expected that you understand the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm're employees.

    About you

    You have 1 to 2 years of similar experience and you hold an University Degree or similar in IT.

    In terms of languages, you are fluent in English. Any other languages such as French and / or German will be considered as an asset.

    We look forward for you to have a good understanding of IT communication systems : mail, internet and collaboration platform and proven knowledge of security set up : firewall, antivirus, VPN, Microsoft certificates, encryptions, etc.

    Ideally, you possess some knowledge of IT Deployment tools (SCCM).

    It is key for the performance of this role that you are stress resilience, flexible, team spirit and detail oriented as well as curious, multi-skilled, autonomous, passionate for IT and self-learner.

    Strong analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues.

    Decision making responsibilities are limited to addressing a single end-user issue; need to be able to prioritize incidents being worked on and communicate those priorities to end users as necessary

    This role receives direct oversight from a supervisor, with regular (at least daily, but more frequently for new hires) contact to monitor and assign activities.

    Finally, we expect from you excellent communication, interpersonal, organizational, and time management skills and exceptional client service orientation and the ability to work effectively with all levels of end users and IT personnel.

    Application process

    EY is committed to being an inclusive employer. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities.

    While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

    In our recruitment process, you will be contacted first for an initial phone call to get to you know a bit more. Then you will be invited for some interviews either in our office or via Skype.

    Finally you will be informed of our decision.

    If what you read inspires you, then do not hesitate to click on the apply button and we’d love to hear more from you because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

    Join us in building a better working world.

    Apply now.

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