Distribution client services italian speaker M/F

Hays Luxembourg

Luxembourg, Luxembourg

il y a 3j

source : Moovijob

Our client is looking for a Distribution client services italian speaker.

Role overview :

Serve and support the SIM EU investors, cover all business streams and act as the interface between SIM EU and internal / external clients on any queries and client-related processes by ensuring appropriate actions are taken;

Understand the client's local market & regulatory requirements thanks to regular contacts with Sales teams which enables you to support suitable solutions for SIM EU products implementation;

Be responsible for the client on-boarding process for SIM EU products for the dedicated clients

Manage client concerns and official complaints swiftly in line with internal procedures, proactively provide conflict resolution and ensure client satisfaction;

Review services and processes on a regular basis, assess gap analysis against market practice and the local industry with the mind-set of offering the highest standard of service;

Continuously embrace opportunities to enhance knowledge by participating in conferences, workshops and trainings, keep up to speed with industry changes and new practices, maintain a good overview of the company's processes and new initiatives;

Ensure the service level is of the highest standard by performing tasks in line with internal procedures and policies agreed upon by the relevant counterparties.

The knowledge, experience and qualifications :

Fluency in English mandatory and Italian

Excellent organisational skills and capability to work independently, under pressure and with commitment to deliver under tight deadlines

Knowledge of the Microsoft Office applications, in particular Excel, Word and Power Point

Customer focused with commitment to providing exceptional client service

High standards of professionalism

Ability to take decisions / initiatives and to be responsible for the consequences

Forward-thinking, innovative and proactive

Self-educating, curious and pragmatic

Networking skills

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