Distribution client services italian speaker M/F
Hays Luxembourg
Luxembourg, Luxembourg
il y a 3j
source : Moovijob

Our client is looking for a Distribution client services italian speaker.

Role overview :

  • Serve and support the SIM EU investors, cover all business streams and act as the interface between SIM EU and internal / external clients on any queries and client-related processes by ensuring appropriate actions are taken;
  • Understand the client's local market & regulatory requirements thanks to regular contacts with Sales teams which enables you to support suitable solutions for SIM EU products implementation;
  • Be responsible for the client on-boarding process for SIM EU products for the dedicated clients
  • Manage client concerns and official complaints swiftly in line with internal procedures, proactively provide conflict resolution and ensure client satisfaction;
  • Review services and processes on a regular basis, assess gap analysis against market practice and the local industry with the mind-set of offering the highest standard of service;
  • Continuously embrace opportunities to enhance knowledge by participating in conferences, workshops and trainings, keep up to speed with industry changes and new practices, maintain a good overview of the company's processes and new initiatives;
  • Ensure the service level is of the highest standard by performing tasks in line with internal procedures and policies agreed upon by the relevant counterparties.
  • The knowledge, experience and qualifications :

  • Fluency in English mandatory and Italian
  • Excellent organisational skills and capability to work independently, under pressure and with commitment to deliver under tight deadlines
  • Knowledge of the Microsoft Office applications, in particular Excel, Word and Power Point
  • Customer focused with commitment to providing exceptional client service
  • High standards of professionalism
  • Ability to take decisions / initiatives and to be responsible for the consequences
  • Forward-thinking, innovative and proactive
  • Self-educating, curious and pragmatic
  • Networking skills
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