Internship in CRM (Salesforce) Operations
Nordea Bank
Other countries, Luxembourg
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Would you like to experience the world’s #1 CRM platform in use up close? We are now looking for a CRM Operations Intern to support with fund data management and general Salesforce administration tasks.

At Nordea, we see that the world is changing fast and we want to be one step ahead of the curve. That’s why we’re deeply committed to providing the financial solutions of tomorrow to our customers.

We’re creating an agile environment where we experiment and grow together and we need your ideas and unique background. With us, you’ll be in good company with a chance to make your mark on something bigger.

Nordea Asset Management (NAM) is the asset management arm of the Nordea Group, the leading financial services group in the Nordic and Baltic Sea regions.

The group has 11 million clients and 30,000 employees. NAM has around 770 employees and manages more than EUR 215 billion of assets for institutional, wholesale and retail clients across the Nordic region and the globe.

About this opportunity

Welcome to the CRM Operations team. We add value by supporting our 200+ internal Salesforce users, ensuring that they have continuous access to the information and data they need to be able to effectively distribute our funds.

As CRM Operations Intern, you’ll play a valuable role in ensuring that fund data management tasks are executed timely and effectively, whilst on the same time providing first class support to our Salesforce users.

What you’ll be doing :

  • Fund data input, management and quality control
  • Fund data dissemination to external vendors
  • Salesforce and Marketing Cloud user support : Answer to questions, incidents and service requests
  • Salesforce and Marketing Cloud administration tasks : Configuration, integration monitoring, environment and release management
  • Contribute to Salesforce related change initiatives
  • You’ll join a multicultural, service-oriented team where everyone can make a difference. The role is based in Luxembourg.

    Who you are

    Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best and that we imagine you share with us.

    To succeed in this role, we believe that you :

  • Are very attentive to detail and a quick learner
  • Enjoy working in the intersection between technology and business
  • Are service-minded and possess strong interpersonal and communication skills
  • Work in a structured and organised manner, ensuring that given priorities and deadlines are adhered to
  • Have an analytical mindset and are eager to contribute to continuous improvements of data quality and process efficiency
  • Your experience and background :

  • Bachelor’s or Master’s degree in IT, Economics or Finance
  • Proficient user of Excel
  • Fluent in English
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