Sr. Rep, Client Processing
iNautix Technologies
Luxembourg, Luxembourg, Luxembourg
il y a 17j

Description

Applies expertise and judgement in providing quality, andcomplex client service and support to internal and external clients on a dailybasis, including phone interaction, problem resolution, transaction processing(i.

e., STP, manual), reconciliations and accounting services, and updates toclient accounts in a timely manner.

  • Performs complex operational tasks in a productor functional area.
  • Conducts independent analysis and policyinterpretation.
  • Performs complex, manual processing of updatesto client accounts or company records. Responsible for reconciliations,including reconciling cash breaks, position differences, and gathering andcompiling data.
  • Serves as the primary point of contact forclients and executes all correspondent requisites in a timely and accuratemanner with an understanding of the underlying business and specific clientneeds.
  • Maintains correspondent accounts in accordancewith applicable regulations and policies, ensuring regulatory compliance andminimizing exposure related to assigned processing tasks.
  • Identifies, investigates and resolves problemsin client accounts or company records. Works closely with technology andsystems teams to ensure the system is efficient and incorporates any necessaryrisk mitigations.
  • Provides product knowledge and technicalassistance, determining when the more complex problems should be referred to asupervisor or senior professional.
  • Review and check work of other Client ProcessingSupport staff and help resolve escalated issues.
  • Qualifications

  • High school / secondary school or the equivalentcombination of education and experience is required; bachelor’s degreepreferred.
  • 5-7 years of total work experiencepreferred.
  • Experience in brokerage processing preferred.
  • Applicable local / regional licenses orcertifications as required by the business.
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