Project Manager - HR and recruiting
Amazon
Luxembourg , LU
il y a 1j

DESCRIPTION

Business area : EU Customer Service Project Management, Recruitment

At Amazon, we thrive to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

EU HR and Recruitment Customer Service is looking for a strong Project Manager to join its team. A strong owner with global HR project / program management experience is needed to drive these efforts.

This role is abundant with ambiguous challenges, and we are seeking an individual who can thrive in an environment with complex business problems to solve.

In addition, working at a rapid pace with senior level global stakeholders, you will lead and continue to grow HR and Recruiting projects underway as well as deliver some of the key EU strategic Recruitment projects with high visibility to the business.

These projects are to change the way we operate in hiring, attracting and retaining our Customer Service Associates. The primary focus of this role is around recruitment process standardization, continuous improvement and regional expansion.

Role : EU Project Manager

The Project Manager is both a strategic and hands-on role that provides project leadership and support to EU HR CS as part of the EU recruiting team.

The role is critical in executing our project initiatives, providing great internal customer support, and driving HR functional excellence and process improvement across the EU.

We are seeking an experienced candidate to identify, develop and implement innovative solutions and programs that lead to improvements in our Recruiting network, and delivery to our clients and customers.

The leader will work closely with key subject matter experts and decision-makers to evaluate business opportunities, determine the key initiatives, and build continuous improvement capability within the CS recruiting function in Europe.

Responsibilities

The key responsibilities of this role will include, but not limited to :

  • Provide leadership on project selection, scope, definition, and performance to ensure alignment with business strategy.
  • Lead efforts to evaluate and redesign processes to align with the company’s rapid growth and commitment to quality.

  • Build and maintain successful partnerships with the EU CS Operation teams and CS Operations stakeholders across EU and WW CS Operations network.
  • Drive consistency and capability across the EU recruiting teams to support the growth of the company, continued scalability, and identify opportunities for Standard Work.
  • Collaborate and communicate with other EU and global process improvement leaders (e.g. HR, Fulfillment center, Amazon Logistic, Employee Services ) on best practices, internal and external benchmarking, programs of study and knowledge sharing.
  • Work with project teams and ensure that all strategic projects are progressing and delivering agreed results on time and in budget.
  • Be an expert in HR and recruiting industry best practices, constantly understanding the pulse on the new trends and initiatives.
  • Basic qualifications

  • 6+ years of relevant work experience in related areas of project management, event management, or marketing.
  • Demonstrated experience with project management in complex environment
  • Bachelor / master’s degree in Human Resources, Business Administration or any related field.
  • Strong communication skills
  • Fluent in English
  • PREFERRED QUALIFICATIONS

    Preferred Qualifications

    Any other European languages would be considered an advantage

    Experienceworking with systems resources

    Qualification in project management

    Data-driven decision making or quantitative analysis skills

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