Private Capital Functional Support (M/F) - Permanent contract
BNP Paribas
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r : LUX021207)

BNP Paribas Securities Services , a subsidiary of the BNP Paribas group, is one of Europe's leading providers of custody services for securities.

The Luxembourg branch plays a major part in its operations, offering clients high value-added services extending from custody to securities lending, fund administration, performance measurement and ratings, and bond issuance services.

To support its current growth, BNP Paribas Securities Services is looking for a :

Private Capital Functional Support (M / F)

Your mission :

Contribute to the incident resolution, support requests, and problem management process for the Private Capital activity (Private Equity and Real Estate) on eFront applications (FIA).

Monitor the production environment and report to the Application Production Support manager

Assist actively the end users of Private Capital Operations units in solving issues arising in their daily activity

Ensure proper communication to Operation users regarding items resolution and status

Ensure internal global communication between IT / providers, Management and Operation teams during resolution and post-mortem,

Provide figures on the numerous kind of support requests and incidents resolution

Take necessary actions to resolve Production incidents in a timely manner

Follow-up with IT ADM PERE and IT APS Luxembourg to ensure business knowledge is up-to-date.

Advantages of the position :

Multi business activity : working in a mutualized application support service allowing capitalizing knowledge on several sectors and applications (PERE, TA, Hedge Funds, FDS etc )

Working environment :

Dynamic team in a growing environment

Your profile : Education :

Education :

Master degree in Finance / IT

Professional Experience :

Significant experience in the Private Capital sector (business and / or IT) is mandatory

Private equity / Real Estate Funds knowledge (Accounting skills and / or TA / Depositary)

Experience in Private Capital / PERE is a key advantage

Significant experience in Funds industry is mandatory

Behavioural Skills :

Ability to carry out occasionally on call, late shifts (10.30 am 7pm) and testing on week-ends

Ability to collaborate / Teamwork

Attention to detail / rigor

Organizational skills


Ability to deliver / Results driven

Active listening

Communication skills - oral& written

Client focused

Ability to share / pass on knowledge

Critical thinking

Ability to synthetize / simplify

Creativity & Innovation / Problem solving

Transversal Skills :

Ability to understand, explain and support change

Analytical Ability

Ability to inspire others& generate people’s commitment

Ability to develop others& improve their skills

Ability to set up relevant performance indicators

Technical Skills :

Front Invest applications (eFront FIA),Oracle / SQL Server / Front Report knowledge are appreciated

Language Skills :

Good verbal and written communication skills in English

During the finalization of the recruitment process, the preselected candidate will be asked to provide us an extract from his / her criminal record dated less than 3 months (record N 3 for Luxembourg), according to the dispositions of the law from July 23 2016 concerning the criminal record.

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