Helpdesk Support
Rime IT
il y a 6j
source : Moovijob

Helpdesk Support (M / F)

Job description :

  • Integrate support team (level 1, level 2)
  • Provide client support and technical issue resolution via E-Mail, phone and remote access
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Take ownership of user problems and be proactive when dealing with user issues
  • Provide training to end users in the use of system and applications as related to Internet, MS Office, customer applications
  • Obtain general understanding of OS and application operations related to company offered services
  • Identify and correct or advise, on operational issues in client computer systems
  • Profile : Technical skills :

    Technical skills :

  • First experience in Helpdesk support (telephone / email support)
  • Understanding of ITIL principles is a plus
  • Experience of using call logging software
  • Experience with hardware and software issues
  • Proficient in Internet related applications such as E-Mail clients, Web Browsers
  • Good knowledge of MS Office
  • Education :

  • Computer Science degree
  • Languages :

  • French : Fluent
  • English : Good level
  • The knowledge of another language is an asset.
  • Our company :

    RIME IT is dedicated to Resourcing Management in IT, building the bridge between people and companies looking for IT expertise.

    Our goal is to identify and deploy efficient and effective IT solutions in collaboration with our customers.

    Our flexible approach is dedicated to quickly match companies' needs and people's competencies, creating the frame of long term win-win collaboration.

    We can either act as a service provider, deploying people to support companies' challenge or as a recruitment agent, linking people with companies for direct onboarding.

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