Helpdesk Support (M / F)
Job description :
Integrate support team (level 1, level 2)
Provide client support and technical issue resolution via E-Mail, phone and remote access
Maintain a high degree of customer service for all support queries and adhere to all service management principles
Take ownership of user problems and be proactive when dealing with user issues
Provide training to end users in the use of system and applications as related to Internet, MS Office, customer applications
Obtain general understanding of OS and application operations related to company offered services
Identify and correct or advise, on operational issues in client computer systems
Profile : Technical skills :
Technical skills :
First experience in Helpdesk support (telephone / email support)
Understanding of ITIL principles is a plus
Experience of using call logging software
Experience with hardware and software issues
Proficient in Internet related applications such as E-Mail clients, Web Browsers
Good knowledge of MS Office
Computer Science degree
French : Fluent
English : Good level
The knowledge of another language is an asset.
Our company :
RIME IT is dedicated to Resourcing Management in IT, building the bridge between people and companies looking for IT expertise.
Our goal is to identify and deploy efficient and effective IT solutions in collaboration with our customers.
Our flexible approach is dedicated to quickly match companies' needs and people's competencies, creating the frame of long term win-win collaboration.
We can either act as a service provider, deploying people to support companies' challenge or as a recruitment agent, linking people with companies for direct onboarding.