Digital Insurance Services Manager (m/f)
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Job Description & Summary

Our Financial Services Advisory department dedicated to the Insurance Industry is growing and we’re looking for people who are eager to work in a dynamic and rewarding environment.

Your mission

Within PwC Advisory, we help our clients create value for stakeholders by determining and safeguarding an organisation's optimal position, combat and resolve crises and improve core processes.

As a (Senior) Manager , you will work alongside and assist PwC’s Customers project teams to deploy innovative end-to-end digital solutions at life insurer Customers.

In particular, during the implementation and migration projects at Clients, you will be responsible for :

  • Exploring, understanding and optimising (on an ad-hoc basis) the life insurance products lifecycles and operational management, i.
  • e. business processes, and information flows, by :

  • identifying key insurance company stakeholders and business processes owners
  • assessing existing IT support and known workarounds
  • analysing existing business processes and workflows
  • designing with software engineers and documenting business processes and workflows,
  • preparing business cases on an ad-hoc basis capturing potential areas of operational improvement and formalising the latter
  • Supporting the transition and migration to the new platform by :
  • understanding insurance companies (and their clients’) expectations and formalise the latter (meetings minutes, projects roadmap / planning )
  • contributing to set priorities and consequently to reach an agreement upon projects development milestones and timeframes
  • participating to a clear communication among stakeholders and insurance companies’ business process owners, communicating their needs and requirements to software engineers
  • documenting and making transparent projects progress (regular iterative new releases)
  • facilitating workshops, demos and meetings for the project steering committees
  • reporting and documenting issues
  • defining testing scenarios, when required, based on the client gathered business requirements
  • performing Quality Assurance tasks
  • Supporting the identification, description, and implementation of new topics resulting from new tax, legal or regulatory requirements (in close collaboration with other PwC lines of services)
  • Actively contributing to optimise insurance companies’ operational performance enabling them to optimise their potential.
  • Training, leading and contributing to the development of your own and team’s technical acumen
  • Reporting to Directors and Partners on the progress of projects and in particular identify any issues which may require escalation
  • Establishing effective working relationships directly with Clients
  • Your profile

  • You have a minimum of 5 10 years’ experience working in a life insurance industry,
  • You understand all aspects of wealth management life insurance solutions (product) life cycle (application process, compliance, withdrawals, policy servicing, commissions, policy valuation, assets valuation, documents processing, ),
  • You have 5 -10 years’ experience in project management, are comfortable with project management tools and methodologies, and can manage multiples projects across multiple clients in parallel
  • You have experience in a business analysis function : analysis of processes, workflows, business and users’ requirements, test management
  • You have a previous exposure to digital transformation project(s) is an advantage; knowledge of Agile methodology is a plus
  • You have experience in managing and organising teams
  • You have a hands-on approach as well as energy and determination to deliver outstanding performances
  • You have strong analytical thinking, you are reliable, organized, curious, rigorous and proactive
  • You have excellent communication skills (verbal and written) and are fluent in English, (any other language will be an advantage)
  • You are a good team player and you are capable of working independently or in a team on multiple requests
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