The Customer Success team is the face and voice of Talkwalker, reflecting the company's core values in its strategic collaboration with customers.
The CSM’s role is to consult customers in their initial steps in onboarding and provide meaningful support thereafter. The goal is to help customers truly leverage the powerful analytics available to them in Talkwalker in order to achieve and optimize their business goals.
As part of the Customer Success Team, we believe that closing the deal is just the beginning. Our mission is to become an extension to our customer’s team and ensure that every customer recognizes the ROI of the platform.
The CSM's main responsibilities include ensuring high client retention and increasing revenue through upsell and cross-sell.
This is accomplished by understanding the client's industry and business needs and helping them use the Talkwalker software to execute on their evolving business strategies.
As Talkwalker continues to expand its footprint, our Customer Success team is growing exponentially, not just in size but in the expansion of the role within our organization.
We are looking for talented professionals to join us during this exciting time at Talkwalker, specifically those with a passion for data, client advocacy, and with an eye for opportunity.
Talkwalker is an online and social data analytics software company specialized in listening, analytics and reporting that empowers over 2,000 brands analyzing online conversations on social networks in 187 languages.
The company is extremely international with headquarters based in the city center of Luxembourg and has additional offices in New York City, San Francisco, Frankfurt, Singapore, and Paris.
We are looking for a Senior Customer Success Manager to further strengthen our Customer Success team and contribute to the success of our company.
The Senior Customer Success Manager is responsible for onboarding new clients successfully, maintaining relationships with existing clients and selling additional services and products.
This includes implementing the technical requirements, orchestrating a flawless project launch, communicating the Talkwalker value proposition, identifying new opportunities with the clients organization, and ensuring client s success and satisfaction in assigned accounts.
Additionally, the Senior Customer Success Manager will continuously expand the client’s use of our services and its sophistication and hence contribute to the success of our client.
Key Responsibilities :